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About the Role

We’re building an internal agent platform on AWS Bedrock AgentCore for a global life sciences client. In this role, you will make the platform visible and dependable by building OpenTelemetry instrumentation, observability integrations, tracing, SLOs, alerting, and cost monitoring for token and compute spend. Your work will help identify and resolve issues related to agent performance and cost.

Responsibilities

Build OpenTelemetry instrumentation standards for agents, tools, and platform services, making them easy for teams to adopt.
Integrate AgentCore Observability and CloudWatch with the client’s existing observability tools (e.g., Datadog, Splunk, Grafana).
Set up end-to-end tracing across agent steps, model calls, tool calls, and multi-agent handoffs to trace issues to their source.
Define SLOs for latency, availability, and error rates, and build useful, non-noisy alerting.
Track token usage and compute spend by team, agent, and environment, with dashboards, budgets, and alerts for unexpected spikes.
Write runbooks, support incident response, and conduct post-incident reviews that lead to real fixes.

Requirements

6+ years in SRE, platform reliability, or observability engineering with strong hands-on AWS experience.
Hands-on experience with OpenTelemetry (SDKs, collectors, exporters) and distributed tracing.
Experience with Amazon CloudWatch and at least one enterprise observability platform (Datadog, Splunk, Grafana, New Relic, or similar).
Experience defining and running SLOs, error budgets, and alerting strategies.
Experience building cost visibility and FinOps reporting on AWS (Cost Explorer, CUR, tagging strategies).
Scripting and coding skills in Python, Go, or TypeScript.
Clear communication skills, able to turn data into decisions for technical and non-technical audiences.
Prior experience in consulting.
You want to know what’s happening in a system before a user tells you.
You build alerts people trust and dashboards people actually open.
You treat cost as a reliability concern, not an afterthought.
You stay calm in incidents and focus on learning afterward.
You work well inside a client team and build trust quickly.

Skills

AWS
OpenTelemetry
Distributed tracing
Amazon CloudWatch
Datadog
Splunk
Grafana
New Relic
SLOs
Error budgets
Alerting strategies
AWS Cost Explorer
AWS CUR
Tagging strategies
Python
Go
TypeScript
LLM observability
Agent-based application monitoring
Infrastructure as code
Terraform
AWS CDK

Location

Global

Work Type

Full-time
Contract

Experience Level

6+ years

About the Company

Appnovation is a global, full-service digital partner that combines Strategy, Experience & Design, Engineering and Managed Services.
We build digital solutions that deliver real impact today and serve as foundations for future growth.
Bold ambition. Practical action. Endless possibilities.

Equal Opportunity

At Appnovation, we recognize that diverse teams are the strongest teams. Diversity, Equity & Inclusion is not only something that we embrace - we celebrate it!
We are proud to be an Equal Opportunity Employer and we encourage applicants from all backgrounds, lived experiences and industries to apply.
Come join us at Appnovation, and learn more about how we stay true to our company values as we build better lives through better digital.
Accommodations are available upon request throughout the recruitment process.