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About the Role
Seeking a highly organized and efficient Regional Workplace Experience Manager for our NYC headquarter office. This role requires deep experience in front office administration and customer service with a focus on workplace experience. The ideal candidate is a hands-on, strategic, and resourceful problem solver with a proven track record of facilitating daily operations in a fast-paced environment. This position will support key stakeholders and contribute to the success of the Global Real Estate & Facilities team, leading a team across multiple locations.
Responsibilities
- Oversee office operations to maintain a highly productive and organized work environment
- Hands-on working with the team, working at the front desk and assisting with day-to-day services and requests
- Support new hire onboarding and host office tours
- Lead and support the Americas Workplace Experience team while collaborating with global counterparts
- Develop and document consistent work standards and best practices to ensure alignment with current business needs
- Develop and update training guides to standardize best practices across offices
- Manage contracts and vendor relationships; ensure day-to-day office activities run smoothly
- Manage and evaluate third-party service providers, ensuring they meet performance and service level agreements, source alternative providers when necessary
- Liaise with the Human Capital Management Team to ensure new joiners/leavers experience a smooth transition/exit to the firm
- Event planning and management including budgeting
- Train and develop staff to be proactive, provide white-glove hospitality services and enhance the employee and guest experience
- Focus on providing excellent customer service and continuous service improvements
- Proactively gather feedback from staff members and guests about their overall experience in the office
- Track office running expenditures and inventory, process and approve invoices, and compile reports
- Manage staff performance reviews
- Flexibility to align with business needs as they evolve
Requirements
- A bachelor's degree
- 5-8 years of office management, hospitality, and/or corporate experience
- Experience in workplace experience, front office administration or hospitality
- Experience managing employee desk experience by working with managers on seating assignments, arranging physical desk moves, and monitoring seating/space usage
- Experience with vendor management and maintaining accountability
- Strong ownership and a track record of delivering results
- The ability to carry out multiple tasks in a fast-paced and dynamic environment with strong attention to detail
- A high level of discretion and professionalism
- Ability to problem solve and remain calm under pressure
- Ability to work independently and prioritize competing demands without compromising quality
- Some travel may be required as needed to support the needs of different offices
Skills
- Proficiency in MS Excel and PowerPoint
- Excellent verbal and written communication skills to interact with team members, employees, and external contacts
- Experience with OfficeSpace platform
- Experience with Navan
- Experience with space planning and seating management
- Track record of improving reception and office services
Location
- New York City, NY
Work Type
- Onsite
- Full-time
Experience Level
- 5-8 years
Education Level
- Bachelor's degree
Salary/Compensations
- $100,000.00 - $120,000.00
Benefits
- Performance bonus
- Competitive benefits package
About the Company
- Schonfeld is a global multi-manager hedge fund that strives to deliver industry-leading risk-adjusted returns for our investors.
- We leverage both internal and external portfolio manager teams around the world, seeking to capitalize on inefficiencies and opportunities within the markets.
- We draw from decades of experience and a significant investment in proprietary technology, infrastructure and risk analytics to invest across four main strategies: Quant, Tactical, Fundamental Equity and Discretionary Macro & Fixed Income.
- At Schonfeld, we’ll invest in you. Attracting and retaining top talent is at the heart of what we do, because we believe that exceptional outcomes begin with exceptional people.
- We foster a culture where talent is empowered to continually learn, innovate and pursue ambitious goals.
- We are teamwork-oriented, collaborative and encourage ideas—at all levels—to be shared.
- As an organization committed to investing in our people, we provide learning and educational offerings and opportunities to make an impact.
- We encourage community through internal networks, external partnerships and service initiatives that promote inclusion and purpose beyond the firm’s walls.