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About the Role
Own one of Henry's largest enterprise partnerships with a global, top three commercial real estate brokerage, managing the relationship end-to-end, launching new offices and teams, and building the account management function.
Responsibilities
- Be the single owner of the relationship: the account plan, the commercial strategy, the executive map, and the number.
- Build trusted relationships from producers and team leads up to the firm's market and national leadership.
- Run a structured cadence with the firm's leadership: usage, wins, roadmap, and what's next.
- Scope, launch, and convert new offices and teams: kickoff, workflow discovery, template design, onsite training, and adoption follow-through.
- Drive expansion across teams, users, and use cases (BOVs, OMs, pitch decks, debt and equity packages).
- Own renewal and pricing conversations and make the ROI case in the firm's own numbers.
- Read usage and health signals to spot risk early and act before it becomes churn.
- Be the escalation point for anything the account needs – urgent decks, custom templates, product gaps – and get it resolved fast with the right internal team.
- Translate what you hear on the ground into product feedback and process improvements, and keep Henry's leadership informed on exactly where the account stands.
- Define Henry's enterprise account management playbook – account planning, expansion motions, business reviews, executive engagement – so it scales to our other top brokerages.
- Hire, onboard, and lead account managers as the book grows.
Requirements
- 3–6 years of experience across commercial real estate and consulting.
- Experience starting inside a global CRE brokerage – at least a year as an analyst or in a similar deal-facing seat – and then spending time in strategy, transactions, or management consulting.
- Knowledge of how brokerage teams operate – capital markets, leasing, and debt – and ability to talk credibly with producers and market leaders about their deals and their materials.
- Experience owning and growing a customer relationship with revenue on the line.
- Structured and commercial approach: ability to build account plans, run cadences, and make the ROI case.
- Natural relationship builder – trusted, direct, and comfortable in a room of senior brokers.
- Willingness to travel to the firm's offices around the country.
- Ready to work 60+ hours a week.
Skills
- Account Management
- Consulting
- Commercial Real Estate
- Relationship Building
- Sales
- Strategy
- Product Feedback
- Team Leadership
Location
- New York, NY
Work Type
- Full-time
- In-office
- 5 days/week
Experience Level
- 3-6 years
Salary/Compensations
- Top of market compensation and equity
Benefits
- Full medical, dental, and vision coverage
- 401(k)
- Daily lunch and dinner in-office
- Monthly workout stipend
About the Company
- Henry is the AI platform automating back-office knowledge work for commercial real estate teams.
- We're the fastest-growing AI-native proptech company in the world.
- 150+ firms – including all of the largest CRE brokerages – have produced 20,000+ client-ready deliverables on Henry, representing more than $150B in underlying deal value.
- We're backed by FirstMark, Thomson Reuters Ventures, YC, and Susa Ventures, and fresh off a $16.5M Series A.