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About the Role
Johnson Controls has a phenomenal opportunity for a Staff Application Engineer. You will have the chance to support the sale of Chiller products through the JCI HVAC System Branches as well as JCI sales/marketing personnel in export markets. This role has a strong impact on the success of the Data Center Chiller Solutions business. The support provided is primarily executed through direct assistance of the branch office personnel by providing pre-sale technical support, answering system level product application inquiries, generating special quotations, and supporting order execution via interactions with the Order Management and Contract Engineering teams. Communication and integration with Chiller Solutions product team activities is required to track new product development and acquire/retain knowledge of all assigned products both current and past products still in their life cycle.
Responsibilities
- Support the sale of Chiller products through JCI HVAC System Branches and export markets.
- Provide pre-sale technical support to branch office personnel.
- Answer system-level product application inquiries.
- Generate special quotations.
- Support order execution by interacting with Order Management and Contract Engineering teams.
- Communicate and integrate with Chiller Solutions product teams to track new product development.
- Acquire and retain knowledge of assigned products.
- Provide guidance on the application and installation of Chiller Solutions equipment.
- Offer systems applications advice and creative solutions to customer needs.
- Utilize competitor knowledge to create advantages.
- Participate in the development of tools and documentation for field sales.
- Automate processes to support common inquiries.
- Use in-house engineering systems and documentation to respond to inquiries.
- Evaluate emerging technologies and industry trends to recommend innovative solutions for chiller systems in data center applications.
- Design and customize chiller systems for data center environments.
- Assist and counsel sales personnel in resolving equipment/job/code challenges.
- Communicate and follow up with sales personnel, design engineers, and product management teams.
- Obtain supplier quotations for cost and lead time of special product requests.
- Demonstrate knowledge of products, market conditions, industry organizations, governmental regulations, and technologies.
Requirements
- Bachelor’s degree
- 10+ years of experience preferably in the HVAC industry or a related Chiller Technology field
- Knowledge of the principles of refrigeration systems and associated equipment
- Up to 15% travel is needed for factory visits, customer site visits and field visits related to training
Skills
- Technical support
- Application inquiries
- Quotation generation
- Order execution
- Product knowledge
- Systems applications advice
- Creative solutions
- Competitor knowledge
- Tool development
- Documentation development
- Process automation
- Engineering systems proficiency
- Emerging technologies evaluation
- Chiller system design
- Chiller system customization
- Problem-solving
- Communication
- Follow-up
- Supplier quotation acquisition
- Market analysis
- Regulatory knowledge
Location
- San Antonio, TX
- New Freedom, PA
Work Type
- Hybrid
Experience Level
- 10+ years
Education Level
- Bachelor’s degree
Salary/Compensations
- $100,000 - $140,000
Benefits
- Competitive Bonus plan
- Competitive benefits package
About the Company
- Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
- Helps customers use energy more productively, reduce carbon emissions, and operate with precision and resilience in industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
- Has delivered performance for over 140 years.
- Backed by advanced technology, lifecycle services, and an industry-leading field organization.
- Elevates customer performance, turns goals into real-world results, and helps move society forward.
Equal Opportunity
- Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
- To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
- If you are an individual with a disability and you require an accommodation during the application process, please visit here.