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About the Role
This role is for a strategic, customer-focused executive who drives growth in CRM and AI across key industries. You will partner closely with sales, marketing, product, industry, and strategic partners to bring ServiceNow CRM and industry solutions to life at a global scale, focusing on building, accelerating, and converting high-quality pipeline. Key goals include growing CRM pipeline, engaging directly with senior customer stakeholders, and bridging internal teams and key partners to accelerate outcomes.
Responsibilities
- Own CRM pipeline performance and drive CRM pipeline health across strategic accounts globally, accountable for KPIs tied to opportunity volume, movement, and conversion.
- Actively support high-impact CRM pursuits each quarter, embedding CRM expertise and quantified business value into account strategy.
- Connect sales, product, marketing, and industry functions to ensure CRM solutions, messaging, and marketing programs align with customer needs.
- Unify efforts across sales, product, marketing, industry, customer success, and enablement behind a single global CRM go-to-market plan and shared program calendar.
- Accelerate strategic partner engagement by leading joint programs with a focused set of top partners to drive net new pipeline and opportunity creation.
- Shape how partners position and deliver ServiceNow CRM, extending offerings into organizations of every size.
- Build and execute CRM strategies by region and industry, aligning effort to areas with the greatest growth potential.
- Serve as a strategic advisor to Product, Development, and Marketing, feeding customer-driven insight and AI-enabled GTM practices into roadmap and investment priorities.
Requirements
- 15+ years guiding strategy, operations, and day-to-day execution with deep CRM domain knowledge.
- Proven pipeline management using a consultative sales-cycle approach.
- History of meeting targets for sustained YoY growth in SaaS / CRM.
- Experience applying AI to work processes, decision-making, and problem-solving.
- Skilled at enabling sales teams and channel partners.
- Act as a consultative partner who helps pitch, sell, and close.
- Exceptional written, presentation, and verbal communication skills: strategic, top-down, concise.
- Trusted advisor to customers and senior leaders.
- Thrives in a dynamic, matrixed environment.
- Travel up to 50%.
Skills
- CRM
- AI
- Pipeline Management
- Consultative Sales
- SaaS
- Sales Enablement
- Channel Partner Management
- Strategic Advisory
- Communication
Location
- AMS - North America and Canada
Work Type
- Flexible
- Remote
- Regular
Experience Level
- 15+ years
Education Level
- Bachelor's degree
- Master's degree
Salary/Compensations
- $273,280 - $464,590
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- On Target Earnings (OTE) incentive compensation structure for sales positions
- Health plans
- Flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
About the Company
- ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help businesses work smarter, faster, and better.
- Building an AI-native culture where technology and talent are unstoppable together.
- Founded by engineer Fred Luddy, inspired by automating tedious tasks to free people for meaningful work.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.