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About the Role
Health Center Inc. is seeking a Patient Care Clerk for their Patient Services Department to manage the off-site clinical care referral process. This role serves as a liaison between the Health Centers and off-site providers, ensuring timely and authorized referrals while maintaining patient confidentiality.
Responsibilities
- Coordinate all approved off-site appointments with participating providers using knowledge of organizational guidelines, eligibility rules, and covered benefits.
- Serve as the liaison between the Health Centers and off-site providers involved in patient care.
- Ensure referrals are authorized and scheduled within an appropriate timeframe.
- Follow the Patient Services workflow process from implementation to timely completion.
- Maintain up-to-date knowledge of all external partners’ requirements and guidelines related to off-site referrals and communication methods.
- Follow organizational policies and procedures for the provision of off-site referrals.
- Serve as a resource for providers and patients for the explanation of the off-site referral process.
- Appropriately escalate external resource issues and opportunities for improving referral care delivery to the supervisor.
- Ensure patient confidentiality and follow all HIPAA and governmental/state agency requirements regarding PHI.
- Perform additional job-related clerical duties such as answering phones, copying, data entry, and scanning as needed.
- Represent the Health Center to outside providers in a professional manner.
- Update patient demographics and other data on EMR as needed.
- Provide excellent customer service.
- Contribute to team effort.
- Assist in other areas as needed.
- Perform other duties as assigned.
Requirements
- 2+ years of related work experience in a healthcare setting.
- Proficiency with Electronic Medical Record (Cerner preferred).
- Ability to manage and effectively follow up on completion of assigned duties.
- Demonstrated ability to take ownership of assigned duties and responsibilities.
- Strong ability to maintain positive and professional relationships with peers.
- Positive work attitude.
Skills
- Excellent interpersonal skills
- Excellent customer service skills
- Excellent verbal communication skills
- Excellent written communication skills
- Knowledge of Microsoft Office
- Proficient typing skills
- Bilingual proficiency (Spanish, Mandarin, Cantonese, Creole, Polish, Russian) is a plus.
Location
- Harlem Location, NYC
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- High School Diploma or GED
- Associate's Degree preferred
Benefits
- Medical, Dental, and Vision health benefits at no cost to employees and their dependents
- Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays)
- 401(k) Plan
- Life Insurance
- Tuition Reimbursement
- Member’s Health Assistance Program
- Pre-Paid Legal Services
About the Company
- Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is a NYC based healthcare organization with ambulatory care facilities staffed with a wide range of health professionals to provide extensive medical and diagnostic services.