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About the Role

Patient Care Assistants (PCA) provide excellent customer service and administrative support in a medical office setting, ensuring efficient operations and demonstrating the company's core values of Integrity, Making a Difference, Positivity, Adaptability, Compassion, and Teamwork.

Responsibilities

• Greet patients and visitors, check-in patients and direct to appropriate waiting areas.
• Ensure all forms, consents, and screenings are completed by patients and/or parents.
• Answer and direct incoming phone calls and retrieve and direct messages from voicemail lines.
• Schedule and confirm appointments; perform follow-up on missed appointments.
• Compile information and maintain patient records in the Electronic Medical Record system.
• Receive and route messages and documents (such as lab results) to appropriate staff.
• Answer billing questions left on the billing line.
• Confirm insurance eligibility through online verification tools.
• Collect co-pays and balances, post charges, and run reports for end-of-day balance sheets.
• Complete record requests for transfer; transmit medical records (mail, email, fax, EMR).
• Facilitate patient flow and communicate delays with patients and providers.
• Check-out patients, schedule future appointments, and assist with the referral process.
• Demonstrate customer satisfaction through positive interactions with patients, parents, providers, colleagues, and other team members.
• Participate in quality assurance and quality improvement programs.
• Attend and participate in required in-service and mandatory meetings.
• Support change and new programs to improve patient care and staff morale.
• Protect the privacy and security of confidential and sensitive patient information.
• Assist with training and serve as a resource for other staff.
• Perform any other tasks as assigned by the manager or directed by a provider.

Requirements

• High school diploma or equivalent.
• One year of experience in customer service, clerical, or reception preferred.
• Basic computer literacy.
• Proficiency with medical record technology.
• MEDENT experience/knowledge preferred.
• Must be able to lift 25 lbs.
• Must be able to walk, stand, and sit for extended periods.
• Must be able to perform bending, squatting, reaching, and carrying.
• Must be able to lift, pull, and bend or assist to physically restrain a combative patient.
• Required to talk and hear through direct patient contact and telephone conversation.
• Requires close vision work with computer and keyboard entry.
• Must observe guidelines to guard against disease, accidental needle sticks, and exposure to instrument sterilizing chemicals.

Skills

• Enjoy working with infants, children, teens, and young adults.
• Customer service skills.
• Interpersonal skills.
• Team player mentality.
• Empathy.
• Compassion.
• Patience.
• Sensitivity.
• Understanding.
• Strong communication skills.
• Organizational skills.
• Time management skills.
• Attention to detail.
• Ability to work well under pressure.
• Ability to remain calm.
• Flexibility.
• Adaptability.
• Critical thinking skills.
• Creative problem-solving skills.
• Good judgment skills.
• Decision-making skills.
• Initiative.
• Motivation.
• Willingness to learn.
• Maintain patient confidentiality.
• Uphold professional ethics.

Education Level

• High school diploma or equivalent

About the Company

• Employees make a positive IMPACT by demonstrating the Company’s Core Values while in the workplace: Integrity, Making a Difference, Positivity, Adaptability, Compassion, and Teamwork.
• The employee will be employed under the provisions of MHA’s general employment policies as written and amended in MHA’s employee handbook.
• The employee will be held accountable for the provision of patient confidentiality both within and outside the office setting.
• The employee will always maintain a respectful attitude towards patients and employees.