Assistant General Manager Sonesta ES Suites SFO Oyster Point Waterfront
WS Management · CA, US
3 days agoImpress employers and recruiters.
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About the Role
We are seeking an experienced and hands-on Assistant General Manager (AGM) to help lead Sonesta Select Oyster Point in South San Francisco. The ideal candidate has a very strong hotel operations background with proven leadership in front office operations, team building and guest satisfaction. This position plays a vital role in driving Outrageous Hospitality - our company's commitment to creating memorable experiences for guests and meaningful growth for our teams. The AGM works closely with the General Manager to oversee day-to-day hotel operations, build engagement, and ensure smooth, efficient processes across departments. In the GM's absence, the AGM assumes full responsibility for the property's leadership and performance.
Responsibilities
- Oversee all Front Office operations, including guest service, reservations, and night audit.
- Maintain the highest level of guest satisfaction scores and employee engagement.
- Partner with department heads to maintain and continually improve service standards, operational efficiency, and profitability.
- Manage daily accounting functions, including daily income journals, bank deposits, accounts payable/receivable, and financial reporting support.
- Assist with budgeting, forecasting, and cost control to ensure financial goals are achieved.
- Maintain compliance with brand, company, and safety standards.
- Lead, coach, and mentor team members to create a positive, accountable, and hospitality-driven culture.
- Monitor guest satisfaction and resolve service issues promptly and professionally.
- Serve as Manager on Duty and assume full responsibility for hotel operations in the absence of the General Manager.
Requirements
- Minimum 3–5 years of successful hotel management experience (Department head level and higher)
- Opening hotel experience highly preferred.
- Proven leadership ability with experience managing and developing teams.
- Excellent communication, organization, and problem-solving skills.
- Flexibility to work varied shifts, including weekends and holidays as needed.
Skills
- Hotel operations
- Front office operations
- Team building
- Guest satisfaction
- Accounting
- Budgeting
- Forecasting
- Cost control
- Brand compliance
- Safety standards
- Leadership
- Coaching
- Mentoring
- Problem-solving
- Communication
- Organization
- Microsoft Office Suite
Location
- South San Francisco
Work Type
- Full-time
Experience Level
- 3-5 years of hotel management experience
About the Company
- Sonesta Select Oyster Point
Equal Opportunity
- We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class.
- Those who are ineligible to work in the United States will not be considered.