Executive Housekeeper- Sonesta ES Suites SFO Oyster Point Waterfront
WS Management · CA, US
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About the Role
Oversee housekeeping operations to ensure efficient functioning, maintain high cleanliness standards, and create a welcoming environment for guests. This role involves leading the housekeeping team, inspecting rooms and public areas, managing supplies, and coordinating with other departments to ensure guest satisfaction and protect hotel assets.
Responsibilities
- Inspect all rooms to ensure compliance with company and brand standards for cleaning, sanitizing, linens, supplies, and overall presentation.
- Provide training on advanced housekeeping duties, including linen management, restocking supplies, and cleaning after guest check-outs.
- Ensure timely delivery and coordination with the laundry department.
- Provide refresher training to staff as needed or when processes change.
- Participate in preventative maintenance programs and report any items requiring attention.
- Check and restock consumables on housekeeping carts.
- Maintain accurate inventory of housekeeping supplies, linens, and restocking items.
- Notify the General Manager of any damages, deficits, or disturbances.
- Communicate maintenance requests from housekeeping team members to the maintenance team.
- Inform the front desk about rooms ready for new arrivals.
- Oversee housekeeping operations, including cleanliness and service standards for guest rooms, public spaces, restrooms, offices, and event rooms.
- Assist in managing operations within the labor budget, including meal penalties, overtime, schedules, and staffing.
- Perform other duties as required, including cross-training.
Requirements
- 2-4 years of experience in hospitality industry housekeeping required.
- Ability to maintain consistent and effective work performance.
- Thorough understanding of hotel regulations, operational processes, policies, and obligations.
- Ability to organize, prioritize, and meet deadlines.
- Strong detail orientation and high accuracy level.
- Ability to understand and consistently follow applicable regulations, policies, and procedures.
- Strong communication skills, both one-on-one and in groups, with effective listening and response abilities.
- Ability to maintain confidentiality and discretion.
- Ability to multitask and handle pressure.
- Ability to follow instructions and accept feedback.
- Creative problem-solving abilities.
- Ability to delegate, resolve conflict, and respect diversity.
- Ability to train and mentor adults.
Skills
- Housekeeping
- Training
- Inventory Management
- Communication
- Problem-Solving
- Delegation
- Conflict Resolution
- Mentoring
Location
- SFO Oyster Point Waterfront
Work Type
- Weekends
- Holidays
- Variable shifts
Experience Level
- 2-4 years
About the Company
- Sonesta ES Suites
Equal Opportunity
- We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class.
- Those who are ineligible to work in the United States will not be considered.