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About the Role

Under the supervision of the Director of Property Operations, the Portfolio Maintenance Manager oversees maintenance operations across a portfolio of properties, ensuring high standards in unit turns, work order completion, small-scale projects, and compliance-related tasks. This role is critical in maintaining the physical integrity and operational excellence of the properties, supporting site teams, and ensuring timely response to emergencies.

Responsibilities

Oversee maintenance supervisors, including hiring, scheduling, and assigning work.
Review employee performance and recommend salary increases, promotions, transfers, and disciplinary actions.
Oversee individual properties as assigned, including the maintenance staff.
Conduct regular reviews of property maintenance performance, identifying trends, gaps, and opportunities for improvement.
Ensure quality control of unit turns, including thorough inspections and verification of punch list completion.
Monitor the timely and effective resolution of tenant work orders.
Evaluate Maintenance Supervisor and/or Maintenance Lead’s performance, verify accurate tracking and completion, and provide guidance.
Oversee maintenance projects at the site level, ensuring they are completed on time and within budget.
Manage non-insurance-related repair projects, coordinating with vendors and internal departments.
Track and resolve Notices of Violation (NOVs) and ensure compliance with local codes and regulations.
Coordinate and support annual inspections, including preparation, execution, and follow-up.
Lead emergency response efforts for unit-level emergencies, ensuring safety and swift resolution.
Meet weekly with Maintenance Supervisors and Leads to review maintenance metrics, provide direction, and offer support.
Work closely with Associate Directors of Property Operations (ADPOs) to ensure maintenance initiatives and directives are implemented effectively.
Provide guidance and support to on-site maintenance teams, promoting consistency and best practices.
Collaborate with the Director of Operations to develop and implement maintenance strategies and standards.
Partner with ADPOs and Property Supervisors for implementation.
Perform other duties as requested.

Requirements

Must have visual acuity to inspect equipment, read gauges, meters, and mechanical/electrical drawings.
Ability to identify product varieties, read charts, and follow posted standards.
Must be able to read, write, and perform basic arithmetic.
Ability to effectively manage time and paper.
Ability to follow directions and work independently.
Excellent interpersonal and organizational skills.
Ability to ascend and descend stairways, ladders, and ramps.
Frequent walking, standing for long periods, climbing, kneeling, bending, and twisting.
Must be able to reach above shoulders, grasp tools, and lift heavy objects (often up to 50 lbs. or more).
Visual acuity is necessary to review documents.
Hearing acuity sufficient to use telephone and communicate with tenants and staff.
Must be physically capable of responding to emergency situations and performing manual repairs.
Ability to work in confined spaces and handle hazardous materials safely.
Work may occur indoors and outdoors, with exposure to weather, noise, dust, and hazards.
Ability to work in an office environment.
Ability to travel to various work sites as needed.
Ability to add, subtract, multiply, divide, and calculate decimals, ratios, percentages, and fractions.
Ability to calculate weights and measures.
Ability to comprehend and correctly use informational documents.
Ability to communicate effectively with residents, coworkers, and staff at all levels, residents, government officials, both verbally and in writing.
Ability to keep abreast of changes in policy, regulations, methods, operations, etc. as they apply to compliance and occupancy procedures and activities.
Five plus (5+) years of experience in property maintenance, preferably in a PSH, Affordable Housing setting, multi-site or portfolio role.
Knowledge of residential property management, building systems, housing quality standards maintenance protocols, and regulatory compliance.
Proven ability to manage multiple projects and priorities in a fast-paced environment.
Excellent communication, leadership, and organizational skills.
Ability to travel between properties as needed.
Proficiency in maintenance of YARDI management software and Microsoft Office Suite.

Skills

Knowledge of residential property management
Knowledge of building systems
Knowledge of housing quality standards maintenance protocols
Knowledge of regulatory compliance
Time management
Interpersonal skills
Organizational skills
Communication skills
Leadership skills
Proficiency in YARDI management software
Proficiency in Microsoft Office Suite

Location

San Francisco, CA

Work Type

Hybrid
Full Time
Occasional evening and weekend work

Experience Level

Five plus (5+) years of experience in property maintenance

Salary/Compensations

$115,415-$125,599

About the Company

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

Equal Opportunity

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.