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About the Role
Reporting into the Country MD/EVP Client Management, this role partners with clients to identify challenges, interpret briefs, and develop agency solutions. You will lead client relationships at the highest level, ensuring goal alignment and fostering long-term partnerships. Your expertise in client management, financial accountability, and cross-functional leadership will drive Jellyfish's success, contributing to product development, marketing, and cross-group engagements.
Responsibilities
- Lead overarching client strategies, ensuring sustained business growth and long-term success across a wide book of business.
- Establish and maintain relationships with C-suite and senior decision-makers both internal and external, driving retention, satisfaction, and revenue expansion.
- Lead the outcomes of client strategies, ensuring all teams are working towards the same goals.
- Drive new product activation, market expansion, and increased client spend.
- Serve as the ultimate escalation point for client issues, ensuring challenges are resolved efficiently.
- Streamline processes, improve workflows, and ensure consistency across client accounts.
- Collaborate with leadership to oversee key Capability workstreams and improvements.
- Lead, mentor, and develop senior team members to drive high performance.
- Deliver SMART goals quarterly performance reviews to all direct reports and review all line managers performance reviews in hub ownership.
- Identify & deliver growth or performance improvement opportunities to team members in their hub ownership.
Requirements
- 15+ years experience in client management at an agency, publication or brand.
- At least 5+ years of management/team leadership experience.
- Subject matter expertise, from platform knowledge to development and successful execution of retainers and campaigns.
- Ability to think big and develop long-term client and agency plans.
- Ability to prioritize and effectively delegate and manage multiple jobs simultaneously.
- Able to work well under pressure and in a fast-paced environment.
- Agency experience is a must.
- Resume in English.
Skills
- Client management
- Financial accountability
- Cross-functional leadership
- Platform knowledge
- Retainer execution
- Campaign execution
Location
- Remote (up to 60%)
Work Type
- Full-time
- Hybrid
- Flexible working hours
Experience Level
- 15+ years in client management
- 5+ years in management/team leadership
Benefits
- Healthcare plans
- Vision insurance
- Dental insurance
- Short-term disability
- Long-term disability
- Life cover
- Work remotely for up to 60% of your days
- Flexible working hours (8am - 6:30pm)
- 14 weeks paid leave for primary caregivers
- 4 weeks paid leave for secondary caregivers
About the Company
- Jellyfish is a global digital marketing agency, combining tech enthusiasts, creative minds, and media and data experts.
- We empower clients along their digital journey.
- Our commitment to diverse perspectives fuels innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers.
- We prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.
Equal Opportunity
- We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.
- All your information will be kept confidential according to EEO guidelines.