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About the Role

PCG is seeking experienced professionals to conduct on-site investigations in Adult Care Facilities across New York State as part of a team with a Registered Professional Nurse (RN) or Licensed Practical Nurse (LPN).

Responsibilities

Conduct on-site and offsite complaint, incident, death, and questionable operations investigations at facilities as assigned.
Follow all NYSDOH-established protocols pertaining to the assigned investigation, including interviewing residents, staff, and witnesses, conducting records reviews, site inspection, and the investigation closure process.
Document all investigation activities in the appropriate data system(s) following all documentation timeline criteria.
Participate in closures and emergency events as assigned.
Attend and complete all training, both in person and remotely, as required.
Obtain Surveyor Minimum Qualifications Test Certification within one year of employment.
Professionally represent PCG and the NYSDOH.

Requirements

Must have a reliable internet connection.
Must have a valid driver's license and reliable transportation to travel to on-site facility and regional office locations.

Skills

Ability to work both independently and as a part of a team.
Ability to think critically, incorporating multiple factors into larger concepts.
Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures.
Ability to effectively use active listening and interviewing skills.
Superior organizational and interpersonal skills.
Ability to consistently interact with individuals, family members, guardians, provider staff, and others appropriately, professionally, and respectfully.
The ability to function as a part of a diverse work team.
Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration.
Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures.
Strong verbal and written communication skills.
Compassionate and people-oriented.
Proficient with MS Office: Word, Excel, Outlook, PowerPoint.

Location

New York State

Work Type

Onsite
Travel

Experience Level

Experienced Professionals

Education Level

Master’s degree in social work or master’s degree in a related field with one (1) year social work experience
Bachelor’s Degree in social work plus thirty (30) graduate credits
Bachelor’s degree in a field related to social work with two (2) years of survey or investigation experience
Pharmacist, currently licensed and registered in New York State to practice pharmacy, with one year (1) survey or investigation experience
Dietitian-Nutritionist currently registered in New York State with one (1) year survey or investigation experience
An individual with a bachelor’s degree in dietetics with satisfactory completion of the requisite dietetic internship having taken place in a healthcare facility
New York State licensed private investigator, currently licensed and registered
New York State police officer with two (2) years of investigation experience
Surveyor Minimum Qualifications Test Certification, preferred

Salary/Compensations

$61,655-$87,100

Benefits

Medical and dental care benefits
401k
PTO
Parental leave
Bereavement leave

About the Company

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives.
Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better.
The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe.
PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.
To learn more, visit www.publicconsultinggroup.com.

Equal Opportunity

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.
All aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.
We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.
PCG will not tolerate discrimination or harassment based on any of these characteristics.
PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.