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About the Role
The Associate Director of Development Operations manages the operational, technical, and data infrastructure supporting fundraising programs. This role oversees the donor database, leads reporting and analytics, manages system integrations, and ensures data accuracy, integrity, and usability. The Associate Director acts as the primary liaison to Information Services and the operational project manager for system enhancements and workflow improvements.
Responsibilities
- Manage daily operations of all Blackbaud products, including configuration, data integrity, user permissions, and documentation.
- Serve as the primary liaison with IT for system integrations, troubleshooting, and technology needs.
- Oversee data imports, exports, global updates, and routine system maintenance.
- Support implementation of new software tools, integrations, and system enhancements.
- Develop and maintain reports, dashboards, and queries to support fundraising, stewardship, and communications.
- Produce mailing lists, segmentation files, and data extracts for appeals, newsletters, and events.
- Analyze donor trends, giving patterns, and campaign performance.
- Validate data and reporting outputs for accuracy and consistency.
- Enforce data governance policies and ensure adherence to data standards.
- Lead operational workflow related to gift processing, acknowledgements, campaign coding and data hygiene cycles.
- Support reconciliation processes with Finance by preparing reports and validating data.
- Assist with event registrations & post-event reporting.
- Conduct regular data audits and quality control checks.
- Provide on-site registration set up and technical support for signature events.
- Develop and deliver training for development staff on CRM usage, data standards, and reporting tools.
- Maintain comprehensive documentation of procedures, workflows, and system configurations.
- Serve as first point of escalation for database and reporting questions.
- Directly supervise the Gift Processor, ensuring timely and accurate gift entry, gift documentation, acknowledgments, and record maintenance.
- Provide coaching, workflow oversight, and quality control for gift processing operations.
- Support professional development and performance management for the Gift Processor.
Requirements
- Bachelor’s degree required.
- 4–6+ years of experience in development operations, database administration, or nonprofit data management.
- Proficiency with donor CRM systems (Raiser’s Edge, or similar).
- Strong analytical, technical, and problem‑solving skills.
- Experience with reporting tools, data segmentation, and mailing production.
- Ability to manage multiple priorities and maintain high accuracy.
- Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
- Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
- Reasonable efforts shall be made to ensure that information is adequately protected from unauthorized access and modification.
Skills
- Blackbaud products
- IT liaison
- System integrations
- Data imports and exports
- Global updates
- System maintenance
- Software implementation
- Reporting
- Dashboards
- Queries
- Mailing lists
- Segmentation files
- Data extracts
- Donor trend analysis
- Giving pattern analysis
- Campaign performance analysis
- Data validation
- Data governance
- Data standards
- Gift processing
- Acknowledgement processing
- Campaign coding
- Data hygiene
- Reconciliation processes
- Event registration support
- Post-event reporting
- Data audits
- Quality control
- On-site registration setup
- Technical support
- CRM usage training
- Reporting tools training
- Database administration
- Nonprofit data management
- Raiser’s Edge
- Analytical skills
- Technical skills
- Problem-solving skills
- Reporting tools
- Data segmentation
- Mailing production
- HIPAA Protected Health Information management
Location
- United States of America
Work Type
- Day shift
Experience Level
- 4-6+ years
Education Level
- Bachelor's degree
Salary/Compensations
- $94,957.00 - $147,183.00
About the Company
- Albany Med Health System is an equal opportunity employer.
- This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.
Equal Opportunity
- Albany Med Health System is an equal opportunity employer.