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About the Role
As a Pool Bartender, you will be responsible for crafting classic and creative alcoholic and non-alcoholic beverages, engaging with customers, and ensuring every guest has a memorable experience. Your creativity, knowledge of mixology, and excellent customer service skills will help establish the operation’s reputation as a go-to destination for exceptional drinks.
Responsibilities
- Crafts classic and creative alcohol and non-alcoholic beverages.
- Engages with customers to ensure a memorable experience.
- Maintains a working knowledge of the full food and drink menu while making recommendations.
- Creates a diverse range of handcrafted cocktails, mocktails, and other specialty beverages with precision and flair, using high-quality ingredients, techniques, and garnishes.
- Innovates and introduces new and exciting drink creations.
- Provides exceptional customer service by warmly welcoming guests, engaging in friendly and professional conversation, and understanding their preferences.
- Offers recommendations and suggestions based on guest tastes, ensuring a personalized and enjoyable experience.
- Efficiently and accurately takes drink orders, prepares them promptly, and serves beverages with attention to detail and presentation.
- Ensures all orders are prepared in compliance with company standards and specific customer requests.
- Demonstrates an extensive understanding of classic and contemporary mixology, including various spirits, liqueurs, bitters, and other ingredients.
- Stays updated on emerging trends and new techniques within the industry.
- Maintains a clean and organized bar area, ensuring all glassware, utensils, and bar tools are sanitized and readily available.
- Adheres to safety and hygiene protocols, including proper handling and storage of ingredients.
- Upholds company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines.
- Adheres to all company safety and sanitation policies and procedures.
- Ensures all perishable items used behind the bar are labeled/dated and responsible for rotating and throwing away to maintain quality control.
- Performs opening side work and sets up station.
- Attends and participates in training sessions and department meetings.
- Properly serves wine and alcohol with awareness.
- Properly executes closing procedures.
- Follows high standards of food product, sanitation, storage, and handling procedures.
- Provides guest check promptly and returns receipt promptly.
- Keeps all service and table areas clean, organized, and stocked.
- Provides engaged, friendly, and attentive customer service to all guests inclusive of eye contact, respectable conversation, and smiling.
- Practices highest regards for safety within all areas and with all materials.
- Follows and adheres to all standards set forth by federal and state guidelines.
- Has knowledge of state and federal liquor regulations pertaining to serving alcohol.
- Performs other related activities as assigned by management.
- Guarantees neat and quality service.
- Participates in daily shift meetings.
- Follows company cash handling and payment tendering procedures with care.
- Follows all company and safety and security policies and procedures; reports any maintenance problems, safety hazards, accidents, or injuries; completes safety training and certifications; properly stores flammable materials.
- Ensures compliance with hotel policies, procedures, and standards with self and colleagues.
- Ensures uniform and personal appearance are clean and professional.
- Maintains confidentiality of proprietary information.
- Embodies the 1 Hotels Vision, Mission and Compass; delivers on Our Promise, provides Good-Natured Service and upholds our Brand Pillars.
Requirements
- Prior bartending experience.
- Proficient in verbal and written English communication.
- Organized and proficient at multitasking.
- A reliable team player willing to learn and adapt to new situations.
- Strong communication and customer service skills.
- Able to lift at least 50 lbs.
- Able to stand for long periods of time.
- Flexibility to meet the demands of a 24-hour operation.
- Team members may be required to work varying schedules, including holidays and weekends, to accommodate the business and demands of the property.
Skills
- Mixology
- Customer Service
- Communication
- Multitasking
- Teamwork
- Adaptability
- Food Handling
Location
- Onsite
Work Type
- Full-time
Experience Level
- Prior bartending experience required.
Education Level
- Food Handling certification (can be obtained during employment).
About the Company
- Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.
- Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.
- A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little.
- We're the world's first mission-driven hotel company and we've got some lofty goals.
- As a mission-driven company, our purpose is our true north, and our compass guides the way.
- The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
- Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Equal Opportunity
- Starwood Hotels is an equal opportunity employer.
- We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
- We are committed to non-discrimination on any protected basis covered under applicable law.
- If you require any special accommodation, please visit People Operations.