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About the Role

DREAM seeks a Donor Database Manager to join its Advancement team. This individual contributor serves as the primary owner and subject-matter expert for DREAM's donor database, fundraising technology, and data operations, ensuring systems and data effectively support fundraising strategy and growth. The role administers and optimizes Salesforce, oversees gift and revenue operations, develops reporting and analytics, and identifies opportunities to leverage automation and AI-enabled solutions.

Responsibilities

Serve as the primary administrator and functional owner of Salesforce for Advancement.
Manage Salesforce configuration, user access, campaigns, reports, dashboards, workflows, and integrations.
Oversee data management and quality, including imports/exports, deduplication, record maintenance, data standards, governance, and quality controls.
Monitor database health, security, system performance, and documentation.
Serve as the primary point of contact for Advancement Salesforce and donor database support.
Train and onboard staff on Salesforce, fundraising technology, data standards, and best practices.
Oversee gift and pledge processing workflows and data standards.
Lead revenue reconciliation and quality-control processes across Salesforce, fundraising platforms, events, and Finance records.
Partner with Finance on audit support, outstanding gifts, in-kind contributions, year-end processes, documentation, and allocation changes.
Support fundraising events and campaigns through campaign setup, donor and attendee data management, post-event imports, revenue reconciliation, and closeout.
Design and maintain dashboards, reports, and analytical tools that provide visibility into fundraising revenue, pipeline, campaigns, events, donor engagement, and progress toward goals.
Manage recurring Advancement reporting, including pipeline, phase, year-over-year, team, and leadership reporting.
Partner with the Advancement Operations Manager and frontline fundraisers to translate business needs into scalable Salesforce reports, dashboards, and data solutions.
Analyze fundraising and operational performance, identify trends and data gaps, and surface actionable insights.
Serve as the functional lead for Advancement's fundraising technology ecosystem.
Identify and implement opportunities to streamline Advancement processes through Salesforce automation, integrations, AI-enabled tools, and scalable workflows.

Requirements

Bachelor’s degree required.
Three to five years of experience administering Salesforce or a comparable fundraising CRM, preferably within nonprofit development, advancement services, or fundraising operations.
Demonstrated experience with CRM administration, including data management, reporting, user access, workflows, integrations, and data quality.
Experience with gift processing, fundraising revenue operations, reconciliation, or donor data management strongly preferred.
Strong analytical, project management, and problem-solving skills.
Experience leveraging automation, AI-enabled tools, or emerging technology to improve business processes strongly preferred.
Exceptional attention to detail, commitment to data integrity, and ability to manage multiple priorities independently while collaborating effectively across departments.
A proactive, service-oriented mindset and strong commitment to DREAM’s mission and values.

Skills

Salesforce administration
Fundraising technology
Data operations
CRM administration
Data management
Reporting
Analytics
Automation
AI-enabled solutions
Gift processing
Revenue reconciliation
Donor data management
Project management
Problem-solving
Salesforce automation
Integrations
Workflows

Location

East Harlem
South Bronx

Work Type

Hybrid (3 days in office, up to 2 days remote)
Some evening and/or weekend work required

Experience Level

3-5 years of experience administering Salesforce or a comparable fundraising CRM

Education Level

Bachelor's degree

Salary/Compensations

$80,000 to $95,000 per year

Benefits

Flexible Medical Health Plans
Dental and vision plans
Disability benefits
Life insurance
Up to 12 weeks fully paid Parental Leave
Flexible spending account options
Pre-tax commuter benefits
Fitness and entertainment discounts
Employee assistance program (EAP)
403(b) retirement plan with employer matching up to 4% after one year of employment
Access to a professional development fund
Referral bonuses
Approximately 48 days off throughout the year (holidays, sick days, personal days, summer Fridays)

About the Company

Originally founded in 1991 as Harlem RBI, DREAM has grown to annually serve more than 2,500 youth across East Harlem and the South Bronx through a network of seven PreK-12, extended-day, extended-year DREAM Charter Schools and community sports-based youth development programs.
Through our commitment to rigorous academics, social-emotional learning, deep family and community engagement, and health and wellness, we create lifelong learners who are equipped to fulfill their vision of success in and out of the classroom.
We dream big, as well, with an aggressive five-year plan to expand to serve 3,500 students across seven schools—growing our organization’s impact and leveling the playing field for all children.
To learn more, visit wearedream.org.

Equal Opportunity

At DREAM, diversity, equity, and inclusion are a matter of mission.
DREAM is committed to building a team where each individual can bring their full identity and experience to work because representation matters—it enriches our team culture, enhances our ability to innovate, and strengthens our impact in and out of the classroom.
DREAM engages staff that represent and appreciate the diversity of our majority Black and Hispanic student body, while working to ensure that our practices are equitable, welcoming, and productive.
We are dedicated to creating a world where youth, especially youth of color, have permission to dream—along with the tools and opportunities to make their dreams reality.
DREAM provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.