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About the Role
The CDL Program Director provides leadership for the CDL Program, acting as a subject matter expert for curriculum development, revision, and implementation. This role involves training account management on product knowledge, engaging with potential students, leading new student orientation, and overseeing the hiring, development, and evaluation of Driver Trainers. The Director also monitors and supports the student population, plays an active role in student advising, analyzes student data to identify at-risk students, and drives continuous program improvement.
Responsibilities
- Supplements Driver Trainer advising for students receiving failing assessments.
- Provides academic advising as needed to students.
- Refers students to outside resources when counseling needs go beyond the scope of the school.
- Provides or arranges for student tutoring when needed.
- Leads student retention initiatives for students in the program who experience barriers to success.
- Maintains regular contact with all students within the program area and responds to their questions and/or concerns in a timely manner.
- Posts office hours for students.
- Refers students to appropriate staff for non-academic problem resolution.
- Contacts students who miss days from class or whose absence during the week results in more than four absences.
- Maintains records of interactions and correspondence with students.
- Monitors contact, and results of contact, from Driver Trainers to students in assigned program area(s).
- Makes calls weekly to students who were not called, could not be reached, did not return as promised, or did not offer plans to return by a specific date.
- Offers appropriate academic advice and demonstrates genuine interest in students.
- Identifies students needing tutoring.
- Serves as a subject matter expert regarding academic curriculum for program area.
- Actively participates in the curriculum development/revision process led by the Home Office Executive team.
- Provides leadership in the implementation of new and revised curriculum.
- Provides input into creating the master schedule regarding course sequencing, offerings, room assignments, and Driver Trainer teaching assignments.
- Assists the Area Manager/Regional Program Director in the recruitment, interviewing, and hiring of faculty for program of study.
- Orients, monitors, supervises, mentors, and assists new Driver Trainers.
- Ensures that all program area Driver Trainers adhere to required administrative and classroom delivery duties and requirements.
- Ensures completeness of faculty files and documentation of official transcripts, professional development, observations, and performance reviews.
- Provides leadership and supports all Driver Trainers and supervises their instructional and program needs.
- Observes classes within the program area and coaches Driver Trainers to continually improve instructional presentation and classroom management skills.
- Conducts performance appraisals of department faculty members, including areas of strength and recommendations for improvement and future skillset development.
- Conducts regular weekly day and evening faculty meetings.
- Provides departmental product knowledge training to Account management and Career Services personnel as requested.
- Provides information to all departments as trends and changes in program specialty areas occur.
- Assists account management personnel with student recruitment as requested.
- Promotes faculty participation and provides leadership in the professional development activities of program faculty members and the documentation of those activities.
- Participates actively in a minimum of one professional organization within the community.
- Attends faculty meetings and in-service programs.
- Maintains a record of professional development activities.
- Maintains current personal knowledge of federal and state institutional regulations, and accreditation standards related to program area.
- Participates in preparation of government and accreditation reports and ensures their timely submission and accuracy.
- Assists the Area Manager/Regional Program Director in evaluating data collected from student questionnaires and conducts faculty conferences when necessary to discuss the results and provides recommendations for improvement.
- Maintains regular office hours each week to ensure consistency between day and evening policies, procedures and instruction.
- Collaborates with peers and associates to ensure coordination of interdepartmental activities.
- Intervenes in and works to resolve any personnel issues that arise among program area Driver Trainers.
- Assists the Area Manager/Regional Program Director in planning program budgetary needs if and when applicable.
- Performs all duties of a full-time Driver Trainer.
- Provides clearly defined roles and objectives for driver trainers, monitors performance, provides feedback, and meets regularly to discuss priorities.
- Resolves individual and group performance opportunities in a timely manner to motivate and foster teamwork.
- Identifies opportunities to involve others in new and challenging work assignments that advance the skills and capabilities of individuals and the organization.
Requirements
- High school diploma or GED.
- Industry certification in the field of instruction if required by industry, or demonstrated knowledge equivalent to the certification.
- CDL Class A license with at least 2 years driving experience.
- 5 years of industry experience in the field of instruction.
- 2 years of experience in a management or supervisory role.
- Knowledge regarding faculty development, including requirements, delivery methods, and reporting.
- Motivation, dedication, professionalism, integrity, and enthusiasm for teaching.
- Knowledge of industry standards and requirements within the field of instruction.
- Knowledge of and ability to facilitate learning on course content within the field of instruction.
- Ability to develop and use collaborative relationships for the purpose of accomplishing work objectives.
- Superior verbal and written communication skills.
- Interpersonal relationship skills necessary for positive interactions with students, alumni, faculty, and employers.
- Excellent creative and problem solving skills in dealing with students, alumni, employers, faculty, and staff.
- Excellent presentation skills and ability to present ideas effectively to individuals or groups in a formal setting.
- Management skills in planning, organizing, controlling and evaluating programs and policies in a dynamic and changing environment.
- Knowledge of the federal FMCSA and state Department of Motor Vehicle standards.
- Mobility & Balance: Ability to frequently climb in/out of the cab, bend, squat, kneel, twist and reach to perform pre/post-trip inspections and navigate tight spaces.
- Strength: Ability to crank trailer landing gear (often 100+ lbs), handle training and safety equipment, and potentially assist with loading/unloading (if applicable).
- Endurance: Ability to sustain physical activity and be alert during extending driving and instructional periods, including exposure to varying weather conditions such as heat, cold, wind, rain, ice or snow.
- Sensory Acuity and Overall Health: Must possess and maintain a valid DOT Medical Examiner’s Certificate and meet DOT physical qualifications required to hold a CDL, with or without reasonable accommodations, as required by Federal regulations.
- Demonstrating Skills: Physically showing students how to couple/uncouple trailers, perform inspections, and maneuver the large vehicle.
- Environmental Exposure: Working outdoors in various conditions including extreme heat, cold, rain, or snow while training.
Skills
- Subject matter expertise in CDL program
- Curriculum development
- Curriculum revision
- Curriculum implementation
- Product knowledge training
- Student advising
- Student retention
- Data analysis
- Faculty development
- Instructional presentation
- Classroom management
- Performance appraisal
- Budgetary planning
- Collaboration
- Problem solving
- Presentation skills
- Management
- Planning
- Organizing
- Controlling
- Evaluating programs
- Verbal communication
- Written communication
- Interpersonal relationships
Experience Level
- 2 years driving experience
- 5 years of industry experience in the field of instruction
- 2 years of experience in a management or supervisory role
- 5 years of experience in academic instruction in a post-secondary environment
- 10 years of experience in the field of instruction
- 3 years of experience in a management or supervisory role
Education Level
- High school diploma or GED
- Associate’s Degree or higher, documented specialized competency within the field of instruction, or equivalent work experience in the field of instruction
About the Company
- Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.