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About the Role
The Front Desk Supervisor is responsible for supporting and providing direction and leadership to the hotel Front Desk operations team for Soho Warehouse. A successful Front Desk Supervisor will be a proactive and resourceful team player who is knowledgeable about our House and the Nashville community.
Responsibilities
- Develop relationships with guests, group contacts, members and other guests to provide personalized Soho House service.
- Oversee scheduled shifts and ensure all tasks are delegated and completed.
- Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Respond to guests’ requests accurately and in a timely manner, creating a positive outcome that results in a memorable experience.
- Assist in the training, development, coaching, and mentoring for the department.
- Communicate within the department as well as with other departments on crucial matters.
- Assure the proper handling of VIPs, protecting their privacy and confidentiality.
- Ensure the company culture is visible in all aspects of the business.
- Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property.
- Respond swiftly and effectively in any hotel emergency or safety situation.
- Comply with all hotel policies, standards, and local laws.
- Greet guests and check them into and out of the Hotel.
- Be fully knowledgeable of room types, room descriptions, rates, and availability.
- Maintain general phone etiquette.
- Present any messages or packages.
- Offer bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door.
- Offer assistance in arranging transportation.
- Perform all concierge duties as required, including booking cars, tickets to shows, restaurant reservations, and spa reservations.
- Maintain regular and reliable attendance.
Requirements
- At least 1 year of Front Desk experience in a similar industry.
- Must be able to multitask, answer high-volume phone lines, and respond to inquiries professionally (face to face), in a timely manner, and to the best of your abilities.
- Must be a quick learner or have experience with OpenTable, Salesforce, Google Sheets and/or Opera.
- Must possess problem-solving skills and the ability to bring conflict resolution to any anticipated or current matter.
- Must be detail-oriented, articulate, and able to multitask in a high-volume and demanding work environment.
- Must have strong communication skills and the ability to understand and follow written and verbal instructions.
- Must have a flexible schedule and be able to work nights, weekends, and holidays as needed.
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast-paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry or lift at least 20 pounds.
- Must occasionally kneel, bend, crouch and climb as required.
Skills
- OpenTable
- Salesforce
- Google Sheets
- Opera
- Problem solving
- Conflict resolution
- Detail oriented
- Articulation
- Multitasking
- Communication skills
- Following instructions
- Phone etiquette
- Concierge duties
Location
- Nashville
Work Type
- Full-time
Experience Level
- 1 year of Front Desk experience
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick days
- Vacation days
- Career progression opportunities (domestic or international, managerial or technical)
- Soho Impact initiatives (mentoring, apprenticeship, local outreach, sustainability)
- Access to a range of internal and external courses
- Access to monthly calendars for trips, trainings, and events
- Team events (fitness sessions, cinema screenings, art classes)
- Substantial meal free of charge while on duty
About the Company
- Soho House offers competitive compensation packages that feature global benefits and perks.
- Soho House provides training to develop the technical and managerial skills necessary to enhance your career.