Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Tenderloin Technology Lab Program Assistant role.

Rezi rewrites your resume against St. Anthony Foundation's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Tenderloin Technology Lab Program Assistant posting at St. Anthony Foundation — free, in seconds.

About the Role

The Tenderloin Tech Lab (TTL) is the Tenderloin’s only free technology center specializing in bridging the digital divide. You’ll be joining a team that offers free Drop-in services, computer classes, and one-on-one tutoring. All of our services are designed specifically for the learning styles of adults experiencing poverty, addiction, mental health challenges, or homelessness. Staff also maintain Link-SF which is San Francisco’s first mobile-optimized website that connects homeless and low-income residents with critical and life-saving resources nearby. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties.

Responsibilities

Maintain a calm, welcoming, and friendly atmosphere for guests.
Troubleshoot tech issues for guests in the drop-in lab.
Assist guests in accessing St. Anthony’s services and programs.
Maintain up-to-date information on internal programs and other social services.
Implement and enforce program procedures and guidelines for community safety.
Treat all guests with empathy, dignity, and respect.
Demonstrate the ability to work effectively across cultures.
Lead the front desk by answering phones and front door inquiries.
Schedule appointments for guests and staff.
Supervise 5-10 Tech Lab volunteers.
Act as the supervisor of the day on weekdays or weekends as needed.
Track participant and/or program data through databases.
Enter data and information electronically.
Look up data and reports electronically through a database.
Provide administrative support for inventory of office supplies.
Complete reports and all other paperwork.
Participate in regular training and development opportunities.
Understand and follow the organization's programs, policies, and procedures.
Participate in relevant meetings supporting team communication.
Collaboratively work with others to achieve team success.
Manage stress and pressure situations calmly and responsively.
Consistently demonstrate integrity while working and representing St. Anthony’s.
Practice direct, respectful, open, and honest communication with colleagues.
Proactively seek support from team members or management.
Demonstrate cooperation with coworkers, management, and the community.

Requirements

Have at least 2 years of front desk or customer services experience.
Excellent interpersonal, listening, oral, and written communication skills are required.
Ability to be polite, diplomatic, and firm.
Ability to set limits and practice professional boundaries with guests and coworkers.
Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
Ability to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information.
Experience using and troubleshooting computer programs like MS Word, Excel, PowerPoint, Gmail, and Outlook.
Ability to be punctual, reliable, cooperative, and stay team-oriented.
Experience with conflict de-escalation skills is preferred.
Must complete Crisis Prevention training within 6 months of hire.
P.R./First Aid certification preferred.
Must complete certification within 6 months of hire.
Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty.
Proficiency in a second language is strongly desired (Spanish, Mandarin, Tagalog, Cantonese).
Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

Skills

Customer service
Troubleshooting tech issues
Interpersonal skills
Listening skills
Oral communication skills
Written communication skills
Conflict de-escalation
MS Word
MS Excel
MS PowerPoint
Gmail
Outlook

Location

San Francisco

Work Type

Full-time
Monday - Friday
8:00 am-4:30 pm

Experience Level

2 years of front desk or customer services experience

Salary/Compensations

$54,508-$64,508

About the Company

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community.
Every day we support and are supported by thousands of San Franciscans.
Everyone who comes through our doors joins the St. Anthony's family and helps us create a future where all people flourish.
St. Anthony’s has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews.
We are also proudly Catholic.
Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all person's flourish.

Equal Opportunity

People of color, differently-abled people, LGBT, and folks with lived experience are strongly encouraged to apply.
St. Anthony's is proud to be an Equal Employment Opportunity Employer.
We value diversity of culture, thought, and lived experiences.
We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.
St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.