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About the Role
The Membership Advisor will own a long-term, personal relationship with an assigned portfolio of applicants and Members, from initial application through the full life of their membership. This role is akin to a private banking relationship manager or luxury clienteling advisor, focusing on building trust and fostering belonging and retention. The Advisor will also manage The Battery's House Account program, a corporate hospitality product.
Responsibilities
- Owns the personal relationship with an assigned portfolio of applicants and Members, serving as their consistent point of contact.
- Provides a tailored welcome and tour to prospective Members.
- Guides applicants through the application process.
- Runs a structured onboarding and check-in cadence for new Members.
- Develops a genuine understanding of each Member's interests and goals, making relevant introductions and recommendations.
- Recognizes and addresses early signs of Member disengagement.
- Supports renewal by reviewing portfolio engagement and addressing concerns.
- Owns the relationship with House Account holders, from initial outreach through ongoing account management.
- Leads prospecting and outreach for new House Account opportunities.
- Manages the sales and negotiation process for new House Accounts.
- Conducts regular check-ins with House Account holders to ensure engagement and satisfaction.
- Tracks House Account renewals and addresses at-risk accounts.
- Maintains accurate House Account records in Sonato/CRM systems.
- Gathers Member feedback and routes it to the accountable department owner.
- Maintains accurate relationship and portfolio records in Sonato/CRM systems.
- Does not make or influence admissions decisions.
- Does not act as a personal assistant to Members.
- Does not pressure Members for nominations.
- Does not resolve issues owned by other departments, but ensures they are routed and followed up on.
Requirements
- Background in luxury hospitality, private club membership, or relationship/client management preferred.
- Experience managing an active portfolio of client or Member relationships.
- Experience in B2B account management, corporate partnerships, or sales preferred.
- Bachelor's degree or equivalent experience preferred.
- Flexibility with schedule, including evenings and weekends as needed for Club events.
- Must be able to read, write, speak, and understand English comprehensively.
- Basic computer skills, including comfort learning new CRM/database software.
- Must possess the physical, visual, and auditory ability to perform the essential functions of the job, with or without reasonable accommodations.
- Requires hand-eye coordination and manual dexterity.
- Requires normal sense of smell, taste, touch, and sound.
- Must be able to respond to visual or aural cues.
- Continuously or periodically bend, twist, lean, kneel, walk, stand, and/or sit up to 8+ hours per shift.
- Lift up to 20 pounds.
Skills
- High emotional intelligence, warmth, and discretion.
- Strong organizational skills for managing a multi-person relationship portfolio over long time horizons.
- Genuine curiosity about people; naturally relationship-oriented rather than transaction-oriented.
- Comfortable with long relationship cycles rather than short sales cycles.
- Comfortable with structured sales and negotiation conversations for corporate accounts.
- Excellent written and verbal communication.
Location
- San Francisco
Work Type
- On-site
- Full-time
Experience Level
- Salary – Exempt
Education Level
- Bachelor's degree or equivalent experience preferred.
Salary/Compensations
- $95,000 annually
About the Company
- The Battery is San Francisco's premier modern-era private social club, recognized by the Michelin Guide with Two Keys.
- The Club features seven distinctive bars and lounges alongside acclaimed dining rooms.
- The Battery also offers a boutique 14-suite hotel, including penthouse accommodations, elegant private event spaces, lush gardens, and sweeping views of the San Francisco skyline.
- Members enjoy a dynamic cultural calendar of world-class speakers, performing arts, curated experiences, publications, and excursions.
- Through Battery Powered, the Club's member-funded 501(c)(3) foundation, The Battery has directed more than $35 million in grants to organizations building a stronger society.