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About the Role
As an AI Engineer on the Proactive Communications & Notifications team, you will build and operate backend systems that integrate AI-powered product capabilities for members. This role focuses on applying distributed systems skills to AI products, integrating, deploying, and operating models and AI services within product systems.
Responsibilities
- Ship well-scoped improvements to APIs, services, asynchronous jobs, or workflows.
- Integrate an ML- or AI-backed capability into a product workflow.
- Improve the correctness and operability of distributed systems by applying patterns such as retries, idempotency, versioning, graceful degradation, dashboards, and structured logging.
- Deliver production initiatives that improve the relevance, timeliness, reliability, or maintainability of member communications.
- Trace and resolve issues across APIs, services, queues, databases, model-backed components, and data dependencies.
- Strengthen the team through thoughtful code reviews, design documentation, pairing, onboarding support, and contributions to engineering practices.
Requirements
- Backend-minded software engineer who enjoys building reliable systems and learning how they behave in production.
- Ability to take a well-scoped problem from design through launch, break work into incremental changes, and ask for direction when complexity or ambiguity increases.
- Effective communication through clear design notes, concise status updates, thoughtful code reviews, and early escalation of risks.
- Accountability for the quality, reliability, and follow-through of the systems built.
- Hands-on in the details, contribute to a positive team culture, and help teammates succeed through collaboration and knowledge sharing.
- 2+ years of non-internship, full-time professional software engineering experience.
- Experience building and operating backend services or distributed systems in production, including APIs, asynchronous processing, event-driven systems, workflows, or data-intensive services.
- Professional experience with at least one production programming language such as Python, TypeScript/JavaScript, Go, Java, Kotlin, or a comparable language.
- Experience with software testing, observability, deployment, or production support.
Skills
- Distributed systems
- AI products
- APIs
- Services
- Workflows
- Data flows
- MLOps
- Software engineering
- Production execution
- Operational ownership
- Testing
- Observability
- Deployment
- Incident response
- Retries
- Idempotency
- Versioning
- Graceful degradation
- Dashboards
- Structured logging
- Python
- TypeScript/JavaScript
- Go
- Java
- Kotlin
- AWS
- Docker
- Kafka
- PostgreSQL
- Asynchronous processing
- Workflow orchestration
- Event-driven systems
- Long-running state
- CI/CD
- Service monitoring
- Model deployment
- Inference
- Model versioning
- Temporal
- Step Functions
- Kubernetes
- Airflow
- Generative AI
- LLMs
- Retrieval
- Agents
- Evaluation systems
Location
- San Francisco
Work Type
- Hybrid
Experience Level
- 2+ years of professional software engineering experience
Benefits
- Inclusive healthcare
- Medical coverage
- Dental coverage
- Vision coverage
- Help with gender-affirming care
- Tools for family and fertility planning
- Travel reimbursements for healthcare
- Traditional or Roth 401k retirement plan options
- 2% company match on 401k
- Modern life stipends for learning and development
- Discounted company stock through ESPP
About the Company
- Hinge Health is using technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions.
- The platform uses an AI-powered human-centered care model to improve outcomes, experiences, and costs.
- It addresses a broad spectrum of MSK care, from acute injury to chronic pain to post-surgical rehabilitation.
- Hinge Health is the preferred partner to over 60 health plans, PBMs, and ecosystem partners, available to over 20 million people across more than 2,800 employers.
- The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.
Equal Opportunity
- Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind.
- Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law.
- Qualified applicants are considered regardless of criminal histories, consistent with legal requirements.
- Reasonable accommodations are provided for candidates with disabilities.