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About the Role

Guardian is seeking a motivated individual to join our team as a Workforce Planning Consultant. This role will serve as a strategic workforce planning consultant, trusted advisor, and subject-matter expert, owning and evolving workforce planning methodologies, leading complex scenario planning, and translating workforce data into executive-ready recommendations that influence staffing decisions.

Responsibilities

Own and evolve workforce planning methodologies, standards, assumptions, and governance to support consistent, transparent, and defensible workforce decisions.
Lead complex workforce planning and scenario modeling efforts that evaluate demand, productivity, shrinkage, staffing, capacity, service, and operational risk.
Develop executive-ready workforce recommendations that clearly communicate alternatives, trade-offs, risks, and a recommended course of action.
Serve as a strategic advisor to senior business leaders by translating workforce insights into practical strategies aligned with business priorities and operating commitments.
Challenge workforce assumptions and established approaches when business conditions, emerging risks, or opportunities require a different solution.
Evaluate strategic staffing alternatives, including hiring, cross-training, vendor, channel, skill, productivity, and operating-model scenarios.
Influence workforce investment and resource decisions through objective analysis, consultative partnership, and clear articulation of business impact.
Identify emerging workforce risks and opportunities, recommend mitigation strategies, and provide decision support during periods of material business change or uncertainty.
Partner with Finance and business stakeholders to connect workforce plans with budgets, forecasts, productivity commitments, headcount strategies, and long-range business plans.
Lead complex or specialized workforce initiatives from problem definition through recommendation, stakeholder alignment, implementation support, and outcome review.
Mentor workforce planning talent by providing technical guidance, sharing best practices, and strengthening consultative and analytical capabilities across the team.
Communicate difficult concepts and recommendations to diverse audiences, adapting the message to build understanding, alignment, and action.

Requirements

Bachelor's degree in business, finance, mathematics, statistics, data science, analytics, or a related field, or comparable professional experience.
10+ years of experience in workforce management, workforce planning, capacity planning, workforce analytics, or a related discipline, with demonstrated ownership of complex planning work and business recommendations.
Advanced analytical and problem-solving skills, including the ability to synthesize incomplete or conflicting information and develop customized solutions.
Experience advising senior leaders, challenging assumptions constructively, explaining trade-offs, and influencing decisions without formal authority.
Exceptional written, verbal, facilitation, and presentation skills, including the judgment and discretion required for sensitive workforce discussions.
Proven ability to translate complex quantitative analysis into clear executive narratives, recommendations, and decisions.
Experience leading complex or specialized projects across multiple stakeholders in a matrixed organization.
A self-directed, collaborative, and improvement-oriented mindset, with the ability to manage competing priorities and operate effectively with guidance only in the most complex situations.
Specialized expertise in workforce forecasting, staffing and capacity modeling, scenario planning, productivity analysis, shrinkage, service-level dynamics, and workforce risk assessment in both back office and contact center environments.
Demonstrated ability to design, adapt, and govern workforce planning methodologies rather than only apply established models.
Strong business and financial acumen, with the ability to connect workforce decisions to service, cost, quality, customer, colleague, and operational outcomes.
Expert proficiency with analytical and presentation tools such as Microsoft Excel and PowerPoint; experience with workforce management, data visualization, forecasting, or modeling platforms such as Verint, Tableau, or comparable tools.
Experience mentoring analysts or serving as a technical advisor and thought leader within a workforce planning or analytics function.

Skills

Workforce management
Workforce planning
Capacity planning
Workforce analytics
Advanced analytical skills
Problem-solving skills
Synthesizing information
Developing customized solutions
Advising senior leaders
Challenging assumptions
Explaining trade-offs
Influencing decisions
Written communication
Verbal communication
Facilitation skills
Presentation skills
Translating quantitative analysis
Executive narrative development
Project leadership
Workforce forecasting
Staffing and capacity modeling
Scenario planning
Productivity analysis
Shrinkage analysis
Service-level dynamics
Workforce risk assessment
Business acumen
Financial acumen
Microsoft Excel
Microsoft PowerPoint
Verint
Tableau

Location

Hudson Yards, NYC
Holmdel NJ
Stamford CT
Bethlehem PA
Boston, MA

Work Type

Hybrid
Work from home

Experience Level

10+ years of experience

Education Level

Bachelor's degree in business, finance, mathematics, statistics, data science, analytics, or a related field, or comparable professional experience.

Salary/Compensations

$86,210.00 - $141,635.00

Benefits

Skill-building opportunities
Leadership development opportunities
Philanthropic opportunities
Supportive benefits
Flexible benefits
Inclusive benefits
Contemporary benefits

About the Company

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Equal Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.
Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.