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About the Role
Implementation and execution of all Loss Prevention initiatives and policies within an assigned location, in partnership with Store Management and the Area Loss Prevention Manager, to protect company assets and ensure the safety of customers and employees. This role also involves training store personnel, detecting and apprehending shoplifters, investigating internal theft, and utilizing Loss Prevention technology.
Responsibilities
- Assist Store Manager and Area Loss Prevention Manager with training of store personnel on Loss Prevention policies, procedures, and initiatives.
- Detect and identify shoplifters and safely apprehend subjects or recover merchandise in accordance with laws and company policy.
- Assist the Area Loss Prevention Manager with detection and investigation of internal theft and policy violation incidents.
- Track internal investigations and external theft incidents within the department’s case management system.
- Implement loss reduction initiatives in partnership with store teams and Loss Prevention senior management.
- Follow up on inventory cycle to ensure compliance and report progress.
- Utilize Loss Prevention technology equipment including CCTV, Access Control, EAS, and exception-based reporting systems.
- Utilize technology including exception-based reporting systems to identify dishonest activity.
- Utilize the store RFID Inventory system and provide training to store team members.
- Correct and resolve operational issues in partnership with the store team, Area Loss Prevention Manager, and the LP Inventory Accuracy team.
- Provide direct support to assigned locations for taking of financial inventory and RFID based cycle counts.
- Regularly communicate with other LP team members, and support cross-communication between store team members, and other departments.
- Perform other duties as assigned.
Requirements
- Minimum of 2+ years of related experience in Loss Prevention or Asset Protection in a multi-unit capacity.
- Full understanding of Canadian federal, provincial and local laws and regulations regarding apprehensions, safety, and all aspects of Loss Prevention.
- Provincially licensed.
- Demonstrated experience in Internal Investigation including use of exception reporting systems as well as managing external apprehension programs.
- Proven ability to interface with law enforcement and legal professionals on both criminal and civil matters.
- Experience with Loss Prevention technology and methods, including CCTV, covert surveillance, EAS, Access Control, and Intrusion Detection systems.
- Knowledge of inventory management systems and inventory accuracy principles is an asset.
- Familiarity with RFID technology is an asset.
- Excellent customer service and communication skills (both written and verbal).
- Strong attention to detail.
- Effective time management skills.
- Problem-solver and results oriented.
- Ability to work in a fast-paced environment under pressure.
- Ability to work with teams and autonomously.
- Knowledge and familiarity with using MS Office and G-suite.
- Ability to work a flexible schedule based on department and company needs.
- Must be able to stand/walk for entire shift.
- Must be able to occasionally lift up to 50 pounds.
- Regular travel within assigned location(s) is required.
- Occasional other travel may be necessary.
Skills
- Loss Prevention
- Asset Protection
- Internal Investigation
- Exception Reporting Systems
- External Apprehension Programs
- Law Enforcement Interface
- Legal Professional Interface
- CCTV
- Covert Surveillance
- EAS
- Access Control
- Intrusion Detection Systems
- Inventory Management Systems
- Inventory Accuracy Principles
- RFID Technology
- Customer Service
- Communication (Written and Verbal)
- Attention to Detail
- Time Management
- Problem-Solving
- Results Oriented
- MS Office
- G-suite
Location
- Toronto Eaton Centre
Work Type
- Full Time
Experience Level
- 2+ years of related experience
Salary/Compensations
- $22.00 - $26.00 per hour
Benefits
- Employee Discount at all UNIQLO Canada retail locations
- Comprehensive benefits package (Medical & Dental)
- Career Advancement opportunities
- Salary increases for committed individuals who consistently generate results
About the Company
- UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world.
- UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price.
Equal Opportunity
- UNIQLO Canada is an equal opportunity employer.
- UNIQLO Canada encourages applications from all qualified candidates and accommodates person with disabilities.
- Candidates that are selected for interviews should advise us if they require accommodation.