Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Patient Service Associate role.
Rezi rewrites your resume against Albany Medical Center's job description. Free.
Tailor your resume to this Patient Service Associate role.
Rezi rewrites your resume against Albany Medical Center's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Patient Service Associate posting at Albany Medical Center — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Patient Service Associate posting at Albany Medical Center — free, in seconds.
About the Role
This role is responsible for the registration and scheduling process for complex patients within the HBD - Pediatric Gastroenterology department. You will interact with a diverse patient population, utilize the electronic medical record, and communicate professionally with providers, patients, and insurance companies to ensure an optimal patient experience.
Responsibilities
- Register patients, update insurance information, schedule visits, and coordinate patient appointment scheduling.
- Interact with a diverse patient population.
- Utilize the electronic medical record for patient registration and record maintenance.
- Obtain proper consents for patients who are wards of the state and from patient proxies.
- Adhere to payer requirements for referrals and authorizations.
- Schedule follow-up appointments, referrals, and prior authorizations.
- Communicate professionally and timely with all parties.
- Answer incoming phone calls and direct them appropriately.
- Convey a professional image by adhering to the established dress code.
- Prepare patient disability and out-of-work/school paperwork.
- Discuss financial obligations and explain regulatory forms.
- Work in multiple systems during patient interactions and telephone calls.
- Understand and promote patient and employee safety.
- Promote a safe environment and promptly report issues.
Requirements
- High School Diploma/G.E.D. required.
- 2-3 years office experience or one year of related experience in a medical practice preferred.
- Experience using an electronic health record and Microsoft Office is a plus.
- Excellent customer service skills.
- Ability to multi-task in a high patient volume unit.
- Ability to learn and utilize resources.
- Strong time management skills.
- Ability to review information and draw appropriate conclusions.
- Good judgment and ability to problem-solve; escalate issues as needed.
- Strong teamwork skills and work ethic.
- Access to sensitive information requires adherence to "need to know" principles and minimum necessary use/disclosure.
- Ensure information is protected from unauthorized access and modification.
Skills
- Customer service
- Multi-tasking
- Time management
- Problem-solving
- Teamwork
- Work ethic
- Electronic health record usage
- Microsoft Office
Location
- Day (United States of America)
Work Type
- Day Shift
Experience Level
- 2-3 years office experience
- 1 year related experience in a medical practice
Education Level
- High School Diploma/G.E.D.
Salary/Compensations
- $46,215.00 - $60,080.00
About the Company
- Albany Medical Center is an equal opportunity employer.
- Albany Med Health System is an equal opportunity employer.
Equal Opportunity
- Albany Medical Center is an equal opportunity employer.
- Albany Med Health System is an equal opportunity employer.