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About the Role
Polaris Global Academy is seeking motivated Success Coaches to support students aged 12-18 through their virtual learning journey. This role is crucial in redefining student learning and educator support within a fast-growing virtual education organization.
Responsibilities
- Build strong relationships with students through regular check-ins and personalized communication.
- Encourage a growth mindset and build student confidence through positive, strengths-based conversations.
- Create a safe, inclusive virtual space where students feel heard, supported, and empowered to succeed.
- Strengthen the virtual community by organizing and leading events and clubs.
- Track academic progress across subjects using student dashboards, course reports, and teacher communication.
- Provide proactive support to students showing signs of academic struggle or disengagement.
- Coordinate interventions, one-on-one coaching, and other support resources.
- Celebrate student milestones and share success stories.
- Partner with the Admissions Team to evaluate documentation and support prospective student interviews.
- Coordinate with the Academic Team to align course maps and scheduling with student goals.
- Liaise with teachers to monitor student deadlines, progress, and engagement.
- Work with the Marketing Team to highlight student and teacher achievements.
- Maintain up-to-date access to all student-facing tools and learning platforms.
- Ensure students and families understand how to use key systems.
- Identify opportunities to improve the student experience through better use of digital resources.
- Serve as the liaison between students and tech support when issues arise.
Requirements
- Strong understanding of the US secondary education system.
- 2+ years working with students aged 12–18 as a teacher, tutor, advisor, or in another support role.
- 2+ years of fully remote work experience.
- Professional fluency in English, written and spoken.
- Strong organizational skills, with the ability to manage a large student caseload and track progress across multiple subjects.
- Confidence with digital tools, including learning management systems and student dashboards.
- Ability to troubleshoot and teach others to use digital tools.
- Effective stakeholder management with students, parents, and internal teams.
- Cross-cultural communication skills and comfort working with families from diverse countries and educational backgrounds.
- Flexibility to work outside standard business hours to accommodate students across time zones.
- Demonstrated commitment to student wellbeing and growth.
Skills
- Digital tools
- Learning management systems
- Student dashboards
- Stakeholder management
- Cross-cultural communication
- Troubleshooting
- Teaching others to use tools
Location
- Remote
- USA
- Europe
Work Type
- Fully remote
- Full-time
- Part-time
Experience Level
- 2+ years working with students aged 12-18
- 2+ years of fully remote work experience
Education Level
- Background or certification in counseling, advising, or coaching (Preferred)
About the Company
- Polaris Global Academy is a fully accredited virtual school serving students in grades 6–12 from around the world.
- We are redefining how students learn and how educators support them.