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About the Role

Serve as a key link between homeowners, sales teams, installation partners, and project coordinators. Perform job-site inspections, verify project requirements, support installation teams, and ensure every customer receives the high level of service and craftsmanship that Pella is known for.

Responsibilities

Conduct pre-installation job-site inspections and order verification activities.
Assess homes for conditions such as water intrusion, rot, mold, and other installation-related concerns.
Confirm accurate measurements and job-site readiness for installation.
Support installation teams by resolving field issues and helping maintain project timelines.
Provide installation recovery and service work when needed.
Perform installation work on select projects when appropriate.
Audit installation quality and provide feedback to leadership teams.
Serve as a trusted Pella representative on job sites.
Communicate clearly with homeowners and set realistic expectations regarding the installation process.
Collaborate with customers to address and resolve site-related concerns before installation begins.
Deliver an exceptional customer experience focused on achieving complete customer satisfaction.
Partner closely with sales consultants, project coordinators, and installation teams to ensure smooth project execution.
Assist with training and development activities for sales and installation partners.
Support subcontractor onboarding and ongoing quality initiatives.
Deliver materials or missing components to job sites when necessary to support successful project completion.
Maintain company-issued vehicles, tools, and equipment.
Follow all company safety policies, procedures, and PPE requirements.
Maintain a clean and organized work environment.

Requirements

2+ years of construction, remodeling, installation, or related field experience.
Strong understanding of residential construction practices and terminology.
Experience taking accurate measurements and evaluating job-site conditions.
Experience using common power tools such as circular saws, miter saws, drills, and pneumatic nail guns.
Excellent communication and customer service skills.
Strong organization, time management, and problem-solving abilities.
Ability to adapt to changing priorities and work independently.
Proficiency with Microsoft Office, smart devices, and mobile applications.
Valid driver's license with an acceptable driving record.
Ability to regularly stand, walk, bend, climb, reach, and lift throughout the workday.
Ability to occasionally lift and move up to 100 pounds.
Ability to work both indoors and outdoors in varying weather conditions.
Ability to travel throughout the Austin market to customer homes and project sites.

Skills

Construction
Remodeling
Installation
Residential construction practices
Measurement
Job-site evaluation
Power tool operation
Communication
Customer service
Organization
Time management
Problem-solving
Adaptability
Independent work
Microsoft Office
Smart device usage
Mobile application usage
Window and door installation
Window and door replacement
Remodeling
Carpentry
Exterior construction
Homeowner project management
Subcontractor support
Installation crew support

Location

Austin, TX

Work Type

Full-Time
Field-Based

Experience Level

2+ years of construction, remodeling, installation, or related field experience.

Education Level

Associate degree, technical school certification, or equivalent experience.

Benefits

Company vehicle provided for work-related travel
Competitive compensation and benefits package
Career growth and development opportunities
Industry-leading products and trusted brand reputation
Collaborative team environment focused on customer satisfaction
Opportunity to make a direct impact on customers' homes and experiences

About the Company

Pella Corporation is the #1 most-preferred national window and door brand by homeowners across the country, leading the industry in innovation and design.
Founded in 1925, Pella Family of Brands encompasses a robust product offering sold and installed through various channels.
A growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada.
Consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor.
Named to America’s Greatest Workplaces for Diversity by Newsweek in 2024.
Recognized on Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa.
Received accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.
Team members care deeply, learn continuously and achieve results that go beyond.
Encourages creative thinking that seeks out and includes diverse perspectives.
Empowers employees with individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.