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About the Role
Broadway National is seeking a Vendor Management Specialist to build, manage, and strengthen its national network of trade vendors. This role involves vendor sourcing, onboarding, relationship management, performance tracking, and pricing support, with collaboration on Quarterly Business Reviews and RFP efforts.
Responsibilities
- Grow and maintain a qualified network of service providers across assigned markets and trades.
- Build mutually beneficial partnerships, serving as the primary contact for providers regarding service, pricing, and compliance.
- Negotiate and maintain labor-rate agreements within set guidelines to protect margin.
- Ensure providers understand and meet contract requirements, including response times, documentation, invoice, and compliance.
- Review KPIs monthly (response time, completion rate, first-time fix, quality, invoice accuracy) and maintain provider scorecards.
- Lead improvement plans for underperforming providers and recommend exit strategies when performance does not improve.
- Lead QBRs for the assigned network and prepare data for leadership-led QBRs with top-tier providers.
- Act as the liaison between providers and Operations to resolve service and scheduling issues, and work with Accounting on billing issues.
- Reduce total cost while improving quality by shifting volume to top performers and flagging non-compliant rates.
- Support RFPs by gathering bids, building pricing comparisons, and assisting in proposal evaluations.
- Source and onboard new providers to address coverage or performance gaps.
- Maintain current compliance documents (COI, W-9, agreements) and Umbrava profiles.
- Assist in setting and upholding vendor management policies and undertake other assigned projects.
Requirements
- 3–5 years in vendor management, contract negotiation, or subcontractor management, ideally in facilities maintenance or multi-site service.
- A track record of negotiating labor rates or subcontractor pricing.
- Comfortable with KPIs and scorecards.
- Strong Excel skills.
- Strong financial and analytical skills.
- Clear, confident communication with vendors and all internal levels.
- Organized, detail-oriented, and process-driven.
- Occasional travel for provider visits and QBRs.
Skills
- Excel
- CMMS experience a plus
- Trade knowledge (HVAC/R, plumbing, electrical, handyman) a plus
Location
- National
Work Type
- Full-time
- Occasional travel
Experience Level
- 3-5 years
Education Level
- Bachelor's degree in Business, Supply Chain or a related field preferred.
Benefits
- Medical, Dental and Vision insurance
- Company paid Group Term Life Insurance
- 401 (k) Retirement savings plan (company match)
- Paid vacation, sick/personal time and floating holidays
- Paid Holidays
About the Company
- Broadway National is one of Inc. 5000’s fastest growing privately owned companies, providing national and international facilities maintenance services to high profile clientele across various industries including Tech, Restaurant, Super Market, Retail, and Specialty.
- We aim to provide a family-oriented atmosphere where employees are encouraged and motivated in a comfortable setting, with tools for growth.
- As we experience rapid growth, we ensure our employees grow with us.
- We offer extensive training to new hires, equipping them with the necessary skills to succeed.
- Our goal is to provide exceptional customer service and create an environment where employees flourish.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.