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About the Role

Pediatric After Hours is a dynamic department providing pediatric care year-round. This part-time role supports pediatricians clinically as a Medical Assistant and performs front desk duties, including answering phones, scheduling, patient check-in, and co-pay collection. It offers an alternative work schedule with evenings, weekends, and holidays required.

Responsibilities

• Answer phones professionally and warmly to assist callers with healthcare objectives.
• Receive patients at the care center, providing information on services, insurance, and payment policies.
• Process new patient paperwork, collect co-pays, and follow up on payment/insurance information.
• Attend to physicians and practitioners' needs to support patient care and practice development.
• Schedule and confirm appointments, monitoring schedule capacity.
• Attend to billing corrections in a timely fashion.
• Distribute paper lab results and scan records into patient charts.
• Help maintain office supplies, equipment, and general office systems.
• Effectively utilize Electronic Health Record (E.H.R.), Microsoft Outlook, and MS Office Suite.
• Proactively manage clinician schedules, filling openings via waiting lists and requesting patient names from clinicians.
• Keep patient demographics and insurance information accurate and up-to-date in the EHR.
• Provide friendly, knowledgeable, and responsive internal and external customer service.
• Remind patients of appointments 72 hours in advance and daily or as needed.
• Check voicemail throughout the day and return patient calls the same day or within 24 hours.
• Utilize EHR to communicate about appointment details and keep administrative team members informed.
• Keep Supervisor informed of customer compliments, complaints, or critical issues with clinical services.
• Maintain current knowledge of all physicians and services of the practice.
• Consistently extend a professional, warm environment by using a pleasant tone of voice and maintaining composure.
• Attend staff and office meetings as required.
• Uphold Standards of Behavior regardless of race, ethnicity, culture, religious affiliation, disability, socioeconomic background, education, sexual orientation, marital status, gender, age, or position.
• Adhere to all UCSF Benioff Children’s Physicians policies and procedures.
• Practice safe work habits and engage in good business standards and practices.
• Respect and be sensitive to cultural diversity, patient care, patient rights, ethical treatment, safety and security of physical environments, teamwork, and demonstrate respect for others.
• Comply with all HIPAA regulations and UBCP standards of patient confidentiality.
• Accept and perform other job-related duties, projects, and responsibilities as required.

Requirements

• High School Diploma or Equivalent
• Medical Assistant Certification
• CPR/BLS Certification

Skills

• Exceptional customer service skills
• Clear communication skills
• Professionalism
• Electronic Health Record (E.H.R.) utilization
• Microsoft Outlook utilization
• MS Office Suite utilization

Location

• San Francisco
• East Bay

Work Type

• Part-time
• Evenings
• Weekends
• Holidays

Education Level

• High School Diploma or Equivalent
• Medical Assistant Certification
• CPR/BLS Certification

Salary/Compensations

• $28-$33 per hr

Benefits

• Competitive compensation
• Generous Paid Time Off (PTO) plan

About the Company

• Pediatric After Hours is a very dynamic department that operates every day of the year, including Holidays.
• The team works collaboratively with physician partners in San Francisco and the East Bay to provide pediatric after-hours care to the community.
• UCSF Benioff Children’s Physicians (UBCP) is an equal opportunity employer.

Equal Opportunity

• In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law.
• Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.