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About the Role

Pediatric After Hours is a dynamic department providing pediatric care year-round. This part-time role supports pediatricians clinically as a Medical Assistant and performs front desk duties, including answering phones, scheduling, patient check-in, and co-pay collection. It offers an alternative work schedule with evenings, weekends, and holidays required.

Responsibilities

• Answer phones professionally and warmly to assist callers with healthcare objectives.
• Receive patients at the care center, providing information on services, insurance, and payment policies.
• Process new patient paperwork and collect co-pays.
• Follow up with patients for payment or insurance information.
• Attend to physicians' and practitioners' needs to support patient care.
• Schedule and confirm appointments, monitoring schedule capacity.
• Attend to billing corrections in a timely fashion.
• Distribute paper lab results and scan records into patient charts.
• Help maintain office supplies, equipment, and general office systems.
• Effectively utilize Electronic Health Record (EHR), Microsoft Outlook, and MS Office Suite.
• Proactively manage clinician schedules, filling openings and keeping schedules full.
• Keep patient demographics and insurance information accurate in the EHR.
• Provide friendly, knowledgeable, and responsive internal and external customer service.
• Remind patients of appointments 72 hours in advance and daily or as needed.
• Check voicemail throughout the day and return patient calls the same day or within 24 hours.
• Utilize EHR to communicate about appointment details.
• Keep administrative team members informed of patient or physician needs and schedule changes.
• Keep Supervisor informed of customer compliments, complaints, or critical issues.
• Maintain current knowledge of all physicians and services of the practice.
• Consistently extend a professional, warm environment.
• Attend staff and office meetings as required.
• Uphold Standards of Behavior regardless of background.
• Comply with all HIPAA regulations and UBCP standards of patient confidentiality.
• Accept and perform other job-related duties, projects, and responsibilities as required.

Requirements

• High School Diploma or Equivalent
• Medical Assistant Certification
• CPR/BLS Certification

Skills

• Exceptional customer service skills
• Communication skills
• Professionalism
• Teamwork
• Cultural sensitivity

Location

• San Francisco
• East Bay

Work Type

• Part-time
• Evenings
• Weekends
• Holidays

Education Level

• High School Diploma or Equivalent
• Medical Assistant Certification
• CPR/BLS Certification

Salary/Compensations

• $28-$33 per hr

Benefits

• Competitive compensation
• Generous Paid Time Off (PTO) plan

About the Company

• Pediatric After Hours operates every day of the year, including Holidays, providing valuable pediatric after-hours care to the community.
• UCSF Benioff Children’s Physicians (UBCP) is committed to providing outstanding clinical support and patient care.

Equal Opportunity

• UCSF Benioff Children’s Physicians (UBCP) is an equal opportunity employer.
• Prohibits discrimination against any applicant or employee based on any legally-recognized basis, including veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information, or any other consideration protected by federal, state or local law.
• Commitment to equal opportunity employment applies to all persons involved in operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.