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About the Role

Provide case and care management services to assist participants with obtaining and maintaining permanent, stable housing and addressing factors that threaten housing stability, including disability, chronic health issues, mental health needs, substance abuse, and unemployment.

Responsibilities

• Attend weekly Coordinated Entry meetings, Biweekly SPOA meetings, and meetings with DSS as needed.
• Attend trainings and meetings relevant to Specialized Case and Care Management.
• Maintain a caseload of up to 12 Participants per month and/or complete intake assessments.
• Conduct regular face-to-face contacts with Participants in their homes, at service agencies, OCDSS offices, and/or other community locations.
• Maintain regular contact with Participants via phone calls, text messages, and/or email.
• Assist Participants with housing searches, completing applications, and communicating with landlords to ensure stable housing within the set timeframe.
• Refer Participants to mental health and/or alcohol/substance abuse treatment as appropriate.
• Assist Participants in applying for federal, state, and local social services programs, including Medicaid, SNAP, HEAP, and Temporary Assistance.
• Follow up with social service agencies to ensure all requested paperwork is submitted and Participants comply with eligibility requirements.
• Assist with Participant employment searches by referring them to local employment and training agencies, helping with resume writing, and preparing them for job interviews.
• Coordinate Participant medical care services among various providers.
• Submit monthly billing for caseload.
• Complete and submit monthly benchmark and metric collection information to the Program Supervisor.
• Maintain all client records electronically through AWARDS Electronic Record Keeping.
• Maintain all client files according to program policies and procedures.

Requirements

• A minimum of one year of experience in the field of Human Services.
• Bilingual Spanish/English is a plus.
• Effective written and oral communication skills.
• Experience with Case or Care Management highly preferred.
• Knowledge of Orange County resources highly preferred.
• Knowledge of benefits and entitlements, such as Temporary Assistance, Medicaid, and SSI/SSD highly preferred.
• Experience with Electronic Health Record Program(s).
• Ability to work independently with minimal direct supervision.
• Must be organized, self-motivated, and able to coordinate multiple tasks simultaneously.
• Ability to exercise sound judgment under crisis situations and abide by regulations regarding confidentiality.
• Valid Driver’s License and ability to drive with a current driving record acceptable for agency insurance coverage.

Skills

• Case Management
• Care Management
• Housing Assistance
• Mental Health Support
• Substance Abuse Support
• Employment Assistance
• Benefits Application
• Medical Care Coordination
• Electronic Health Records
• Communication Skills
• Organizational Skills
• Independent Work
• Crisis Management
• Confidentiality
• Spanish/English Bilingual

Location

• Middletown, NY

Work Type

• Full-time

Experience Level

• 1+ year of experience in Human Services

Education Level

• Bachelor’s Degree in child and family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation/recreation therapy, rehabilitation, social work, sociology, or speech and hearing.

Benefits

• Competitive compensation rates
• 1 hour paid lunch for F/T employees
• 4 Wellness Days annually for F/T employees
• 14 Paid Holidays including 1 Floating Holiday
• 403(b) Plan with discretionary matching
• Medical/Dental/Vision Insurance
• Flexible Spending Account-Health Saving Account
• Dependent Care
• Life Insurance
• Supplemental Insurance for Medical Expenses
• Opportunities for staff development and career growth

About the Company

• Mental Health Association in Orange County, Inc. (MHA) is a private, not-for-profit organization promoting the mental health and emotional well-being of Orange County residents.
• MHA provides free mental health and safety net services to Orange County residents annually.
• MHA understands its workforce is vital to the community and the agency's mission.
• Working with program participants offers opportunities to provide life-changing support.
• MHA staff are trained to offer compassion, inspire hope, and teach skills to overcome challenges.
• MHA offers a stable and meaningful career.