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About the Role
Serve as the primary point of contact for guests throughout the service process, translating technical findings into clear communication, building precise estimates, and coordinating with technicians to ensure efficient repair workflows. Identify and present additional service recommendations to protect guest safety and vehicle performance, delivering a consistent, professional guest experience.
Responsibilities
- Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return
- Translate technical repair findings on a sophisticated JLR platform into clear, confident guest communication -- setting accurate expectations and earning authorization through honest recommendations
- Build precise estimates, commit to realistic timelines, and follow through on every promise made
- Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
- Identify and present additional service recommendations that protect guest safety and vehicle performance
- Deliver a consistent, professional Land Rover-standard guest experience that keeps owners returning to this store
- Maintain accurate records in the DMS and uphold all documentation and compliance standards
Requirements
- 1+ year of service advisor, hospitality, or guest-facing sales experience preferred
- Candidates from luxury hospitality, high-end retail, or comparable customer service backgrounds encouraged to apply
- Land Rover, Jaguar, or luxury European brand experience a strong plus
- Clear, composed communicator
- Highly organized with strong attention to detail
- Self-motivated with a genuine drive to build a long-term book of returning luxury guests
- Comfortable with DMS platforms or quick to learn them
- Valid driver's license with a clean driving record
Skills
- Clear communication
- Honest recommendations
- Following through on commitments
- Guest trust building
- Sales experience
- Hospitality experience
- Service advisor experience
- Attention to detail
- DMS platforms
Location
- San Francisco, CA
Work Type
- Full-time
Experience Level
- 1+ year preferred
Salary/Compensations
- $50,000 - $100,000+ OTE
Benefits
- Paid Land Rover manufacturer and product training
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Clear career path
- Employee vehicle purchase and service discounts
About the Company
- Swickard Auto Group is a hospitality company that happens to sell and service cars.
- We believe the best guest experiences start with the best employee experiences.
- Land Rover San Francisco is one of the most recognized luxury automotive destinations in the country -- a high-volume, award-winning store in the heart of downtown San Francisco with a loyal, high-net-worth guest base and a service department that operates at an elite standard.
- Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry.
Equal Opportunity
- Veterans encouraged to apply