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About the Role
The Director Network Operations leads the team responsible for operating and managing the network infrastructure that supports MSG Entertainment's facilities and venues. This role ensures the seamless execution of live events by collaborating with various technology and operations teams, managing network engineers, and overseeing technical support and infrastructure management.
Responsibilities
- Monitors managed network devices and virtual machines, executing Level 1 Support including alert handling, incident triage, service restart/restoration, and escalation.
- Ensures network engineering support is provided to Madison Square Garden Entertainment and Sphere Entertainment venues for all events.
- Ensures standard operating procedures are in place for alert handling, incident triage, escalation, and network infrastructure/circuit deployment and decommissioning.
- Maintains running configurations and diagrams of all WAN/LAN networks and generates technical documentation for required network changes.
- Executes event and network status reporting in coordination with the Venue Technology and respective venue Technical Operations teams.
- Works in close partnership with technical engineering teams and provides technical consultation to ensure successful system implementation.
- Provides the network services that enable venue business applications and communication platforms, ensuring application/capability availability.
- Installs network hardware and software.
- Manages and maintains network infrastructure.
- Utilizes network monitoring, analysis, and reporting tools.
- Oversees day-to-day network operations.
- Handles trouble ticket generation and response, including carrier interface and escalations.
- Applies configuration changes via change control systems and processes.
- Provides exceptional experiences for guests, partners, and team members, adhering to appearance and presentation guidelines while on-site.
Requirements
- 10+ years of related experience.
- Minimum of 10 years of enterprise network operations experience.
- Experience managing geographically diverse teams of technologists.
- 5 years of vendor management experience, including managing complex vendor engagements with large organizations.
- 3 years' experience supporting large events and venues.
- Hands-on experience deploying tool sets for monitoring and alerting across diverse platforms, including integration experience with event correlation platforms and ticketing systems like ServiceNow.
- Ability to work a flexible schedule in support of a 24/7 security environment, including evenings, weekends, holidays, and nontraditional work hours.
Skills
- Network infrastructure management
- Network engineering
- Event support
- Level 1-3 technical support
- Infrastructure monitoring
- Event reporting
- WAN/LAN network configuration and diagram maintenance
- Technical documentation
- System implementation consultation
- Network hardware and software installation
- Network monitoring, analysis, and reporting tools
- Trouble ticket generation and response
- Carrier interface and escalations
- Change control systems and processes
- Cisco Wireless LAN Controller
- Catalyst Center
- Cisco Nexus Dashboard Fabric Controller
- SolarWinds
- Cisco ThousandEyes
- Meinberg PTP Trackhound
Location
- Onsite
Work Type
- Full-time
Experience Level
- Director
Education Level
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in engineering, computer science, or computer engineering preferred or equivalent combination of education and experience
Salary/Compensations
- $134,000—$230,000 USD
Benefits
- Upskilling opportunities
- Tools and resources for career development
- Support for employee growth and longevity
About the Company
- Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences.
- The Company’s portfolio includes world-renowned venues such as New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, Beacon Theatre, and The Chicago Theatre.
- MSG Entertainment showcases a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.
- The Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, a holiday tradition for over 90 years.
Equal Opportunity
- MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
- MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.