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About the Role
Manage client partnerships for world-leading brands, steering influencer and social campaigns that deliver real results. You will be the lead clients trust and the person who keeps every workstream on track, backed by 100+ Pulse people around the world.
Responsibilities
- Act as the primary client contact and single point of accountability, running status calls and QBRs and aligning Strategy, Creator, Production, and Paid teams on every delivery.
- Own account health across your portfolio, tracking scope, flagging over or under-servicing early, and spotting opportunities to grow each relationship.
- Steer influencer campaigns with delivery teams, from brief and creator strategy through negotiation, approvals, and go-live, ensuring campaigns land on time and on budget.
- Oversee brand social activity for clients, from content and community management to events and in-person photo and video shoots.
- Translate campaign and paid social results into sharp insights and recommendations, presented in clear, client-ready formats that drive the next decision.
Requirements
- Bring 3 to 5 years of experience in account management or client services, ideally agency side in social or media, with client relationships and campaigns you have owned yourself.
- Be fluent across all major social platforms, including paid social, and stay close enough to creator culture and trends to advise clients with confidence.
- Negotiate hard, communicate with confidence, and keep senior stakeholder relationships healthy, even in difficult conversations.
- Use AI every day to speed up research, drafting, reporting, and analysis, and be excited to help shape how Pulse uses AI across client services.
- Thrive in a small, agile team, stay calm with ambiguity, and make confident decisions on your own.
Skills
- Client relationship management
- Influencer campaign management
- Social media strategy
- Paid social advertising
- Content creation
- Community management
- Event management
- Data analysis and reporting
- AI utilization
- Agile team collaboration
- Decision making
Location
- Remote (NYC area)
Work Type
- Remote
- Full-time
Experience Level
- 3-5 years
Salary/Compensations
- USD 70,000 to 90,000 per year
Benefits
- Flexible remote setup
- Opportunity to work abroad from office locations (Paris, London, Hamburg, Berlin)
- Global team collaboration and learning opportunities
- Celebration of successes
About the Company
- Pulse Advertising enables brands to win and retain customers on social media through influencer marketing, paid social advertising, and social media management.
- Founded in 2014 with a vision to make advertising meaningful.
- Grown to offices across several countries with a team of 100+ people.
- Thought leaders in the space, seeking ambitious individuals who think big.
Equal Opportunity
- We stand for equal opportunities and are committed to diversity in our teams regardless of age, disability, race, religion, nationality, sexual orientation, ethnic origin or gender.