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About the Role
The BI Support Analyst serves as the first line of support for BI tickets, emails, and incidents. This role is responsible for designing, building, and supporting Power BI reports, triaging stakeholder issues, and owning day-to-day BI support activities while identifying opportunities to streamline and automate support processes.
Responsibilities
- Serve as first line support for BI tickets, emails, and incidents.
- Reply to tickets within 24 hours to maintain open communication.
- Design, build, and support Power BI reports for the Wholesale and Inhouse divisions.
- Own initial contacts on the BI feedback process and convert IT tickets into feedback requests when raised by the Wholesale division, with senior support as needed.
- Accountable for front line BI support and triage, including calling stakeholders to understand issues and guide them through basic troubleshooting.
- Pick up minor changes, enhancements, and bug fixes coming in through the BI Support board as part of business as usual work.
- Adhere to core SLAs around managing incoming tickets.
- Communicate BI support performance to senior team members and speak to outstanding issues in stand-ups.
- Identify automations and optimizations to streamline BI support activities.
- Work with other IT teams to find answers or redirect support requests where appropriate, both within BI and Analytics teams and across the wider IT function.
- Assist with other administrative duties as assigned by the BI Manager when BI support workload is low.
Requirements
- 2+ years of experience in a Data Analyst role.
- Experience with Power BI and SQL.
- IT literate, preferably with the Microsoft Office package.
- JIRA and AWS Redshift experience is a plus.
- Good conversational and stakeholder facing communication skills.
- Genuine interest in data and the impact it has on a business.
- Positive attitude and self-starter mindset, with strong accountability and a good sense of what professional support looks like.
- Ability to manage multiple tickets and priorities simultaneously.
Skills
- Power BI
- SQL
- Microsoft Office package
- JIRA
- AWS Redshift
Location
- Dallas, TX
Work Type
- Full-time
Experience Level
- 2+ years of experience
Salary/Compensations
- Undisclosed
Benefits
- Medical, Dental, Vision Insurance.
- 401(k) company match program.
- Telehealth.
- Short-term and Long-term disability insurance.
- Basic and AD&D Life Insurance paid for by the company.
- Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
- Employee Assistance Program.
- Mental, physical, financial wellness.
- Auto and Home Insurance discount.
- Paid Time Off and 7 paid Holidays.
- Paid Pregnancy, Parental, and Adoption Leave programs.
- Employee Discount Program.
- Training Programs.
- Internal growth opportunities in a fast-growing company.
About the Company
- City Electric Supply (CES) is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store.
- Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions.
- CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America.
- Our vision is to add 30-35 branches a year, while staying true to our Company values.
Equal Opportunity
- We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination.
- The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.
- We support protected veterans and individuals with disabilities through our affirmative action program.
- Attention Applicants If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at HRServices@cityelectricsupply.com or 1-855-571-2477.
- City Electric Supply is a drug free workplace.