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About the Role
The Associate Director of Administration – New York is responsible for leading the strategy, delivery, and evolution of professional and administrative support functions within the New York office, leveraging various support models to ensure exceptional service to attorneys, clients, and business services professionals.
Responsibilities
- Establishing service delivery standards, operating expectations, and accountability frameworks that promote service excellence, operational effectiveness, and a consistent client experience.
- Evaluating and enhancing support models, staffing approaches, workflows, organizational structures, and service delivery strategies to align resources with evolving business and client needs.
- Providing leadership and oversight for Attorney Support, Executive Assistant, and Early Career leadership teams, ensuring effective operations, employee development, accountability, and service excellence.
- Partnering with office leadership, practice leadership, Human Resources, Business Services Recruiting, and Learning & Development to develop workforce strategies that support business objectives and strengthen talent pipelines.
- Leading hiring, onboarding, training, mentoring, succession planning, and retention initiatives to attract, develop, and retain high-performing professional support teams.
- Protecting and maintaining highly sensitive, confidential, privileged, financial, and/or proprietary information.
Requirements
- Demonstrate exceptional leadership, communication, relationship management, and influencing skills.
- Exhibit a demonstrated ability to build, develop, and lead high-performing teams committed to superior service.
- Possess strong workforce planning, organizational effectiveness, operational management, and service delivery expertise.
- A minimum of eight (8) years of progressive leadership experience within professional services, legal services, administration, operations, human resources, talent development, workforce management, or related business services functions.
- Demonstrated experience leading managers and developing high-performing teams.
- Significant experience managing service delivery functions with responsibility for workforce planning, operational effectiveness, talent development, accountability, and customer service.
- Proven success building strong organizational cultures focused on superior support, accountability, development, and service excellence.
- Demonstrated experience leading organizational change and implementing operational improvements.
- Experience partnering with senior leaders on strategic planning, workforce strategy, talent management, and business operations initiatives.
Skills
- Leadership
- Communication
- Relationship management
- Influencing skills
- Workforce planning
- Organizational effectiveness
- Operational management
- Service delivery
Location
- New York
Work Type
- Hybrid
- In-office
Experience Level
- 8+ years of progressive leadership experience
Education Level
- Bachelor's degree
Salary/Compensations
- USD $250,000.00 - USD $300,000.00 /Yr.
Benefits
- Healthcare, life and disability insurance
- Generous 401k plan
- 23 days PTO during the first year of employment, accruing with tenure
- 11 paid holidays per year
- Well-being programs
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions
About the Company
- Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy.
- We are the market leaders in major financial and business centers around the world.
- Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture.
Equal Opportunity
- Latham & Watkins is an equal opportunity employer.
- The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.