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About the Role
As a technology product owner, you will play a key role in supporting our future, tech-enabled customer and employee journeys. You’ll be our expert on Microsoft 365 and Copilot product roadmaps, keeping us ahead of emerging capabilities and enabling the Service to realise maximum value from the tools already at our disposal. You’ll be a strong advocate of the value your product(s) can bring, always looking for ways in which it can support and enable the organisation, and helping wider colleagues understand these opportunities.
Responsibilities
- Partnering with casework teams, enabling functions, and technology colleagues to build strong relationships and communicate effectively.
- Ensuring delivered products move the organization forward.
- Understanding application functions and organizational drivers.
- Exercising authority and escalating matters with confidence and judgment.
- Collaborating with the platform owner to maximize technology product effectiveness.
- Shaping and delivering changes to products.
- Delivering high-quality products that make people proud and meet customer expectations.
Requirements
- A demonstrable track record of working in a digital product owner role or significant evidence of contributing to technology changes that support organizational goals, including scoping & refinement stages.
- In-depth knowledge and practical experience of Microsoft 365, including Power Automate, Microsoft 365 Copilot and Copilot Studio.
- Experience of working with suppliers to understand product roadmaps, assessing the value of new features, and promoting these with colleagues.
- Strong understanding of the data protection, ethical and security risks associated with Microsoft 365 Copilot and AI capabilities, and the safeguards needed to manage them effectively.
- Experience of building low-code agents to support tactical interventions, develop prototypes and build colleagues’ agentic AI capabilities.
- Evidence of working in a fast-paced environment, across several (at times complex) digital / transformation projects, and prioritizing your own workload accordingly.
- Experience of working with other product or platform owners to deliver meaningful product change through both internal and external delivery teams.
- Experience of working with all levels of governance, and stakeholders (including senior leadership and technology colleagues).
- Evidence of aligning technology changes with operational challenges to unlock improvements for customers/colleagues.
Skills
- Microsoft 365
- Power Automate
- Microsoft 365 Copilot
- Copilot Studio
- Low-code agent building
- Communication
- Stakeholder management
- AI capabilities
- Data protection
- Ethical risk management
- Security risk management
Location
- London
Work Type
- Permanent
- Hybrid
Experience Level
- Digital product owner experience
- Experience contributing to technology changes
Salary/Compensations
- £65,221 - £75,000
Benefits
- Extensive opportunities for personal and career development
- Health plan
- Gym memberships
- Mental health support
- Courses
- Mentorship
- Promotions
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Private medical insurance
- Virtual GP
- Critical illness cover
- Life assurance cover
- Technology scheme
- Cycle to work scheme
- Will-writing service
- Gym membership discounts
- Fully equipped on-site gym open 24/7 in London only
About the Company
- The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
- Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
- We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
Equal Opportunity
- The Financial Ombudsman is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all team.
- We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.