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About the Role
Five Below is seeking a Support Lead to assist with the direction of sales associates and oversee key store functions. This role is responsible for "Wowing the Customer," managing front-end operations, cash handling, store cleanliness, safety, and driving sales, all while embodying the Five Below values.
Responsibilities
- Ensures all associates and managers are "Wowing the Customer" through personal contact.
- Achieves CSAT score goals.
- Leads Front End Operations.
- Trains staff on the High Fives of Customer Service.
- Ensures a fast, friendly checkout experience for every guest.
- Maintains store cleanliness, recovery, and readiness for customers.
- Performs opening and closing store procedures.
- Assists with Front End Operations.
- Performs Store Manager duties in their absence.
- Supervises, trains, coaches, and develops all Associates.
- Reviews corporate communications and reacts accordingly.
- Partners with supervisors or the corporate office regarding store issues.
- Drives store sales and controls expenses.
- Assists with the payroll process and ensures payroll is within budget.
- Assists in merchandising procedures.
- Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures (SOP).
- Responsible for cash handling procedures, including preparing and dropping bank deposits.
- Authorizes register functions including post voids, returns, and discounts.
- Complies with Human Resources policies and procedures.
- Assists in receiving and stocking procedures.
- Unloads merchandise from trucks.
- Checks in shipments.
- Stages merchandise for the sales floor.
- Packs out merchandise.
- Assists with front end and queue merchandising.
- Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control.
- Performs store maintenance, including garbage removal, sweeping, cleaning bathrooms, and maintaining the stock room.
- Operates cash register.
- Moves merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Ascends/descends ladders to retrieve and put away stock.
- Kneels, bends, twists, and stoops on the sales floor and in the stock room.
- Communicates and exchanges information with customers and staff.
- Moves across the sales floor assisting customers and retrieving/putting away merchandise.
- Identifies and discerns email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Remains in a stationary, upright position for 80% of the time.
Requirements
- High School Graduate or equivalent.
- Minimum 1 year of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
Skills
- Customer Service
- Organization
- Productivity
- Ability to multi-task
- Follows Direction
- Professionalism
- Trainer/Developer/Motivator
- Communication
- Sales Driver/Goal Oriented
Location
- Onsite
Work Type
- Hourly
- Full-time
Experience Level
- 1 year management experience
Education Level
- High School Graduate or equivalent
- College experience preferred
Salary/Compensations
- $17.50 per hour
Benefits
- Health coverage
- Financial wellness
- Personal wellness
About the Company
- Five Below is a company focused on providing an amazing experience with unlimited possibilities at a low price.
- The company culture emphasizes fun, passion, and creating a "WOWplace."
- Five Below operates on "The Five Below Way," which includes values and behaviors such as "Wow the Customer," "Unleash Passion," "Hold the Penny Hostage," "Achieve the Impossible," and "Work Hard, Have Fun, Build a Career."
Equal Opportunity
- Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
- Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities.