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About the Role
The Operations Coordinator will complete administrative processes of the branch that support operational efficiency, effectiveness, customer satisfaction and profitability. This position will provide superior customer service and communication to internal and external customers, and support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.
Responsibilities
- Oversight of accounts receivable process and maintain local collection contacts.
- Monitor weekly and monthly lease, contract maintenance, and special billing, and resolve issues.
- Complete Fleet Service activities such as licensing, permitting, in/out service vehicles, research and process citations.
- Track and coordinate asset outside services such as unit jacket file, wash sheets, fueling and other outside vendor support.
- Partner with Fleet Services to support licensing, permitting, citations and other fleet operations.
- Perform process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing.
- Investigate and recommend solutions for issues posing a risk to profitability.
- Use systems or reports such as Qlikview or AS400 for problem solving and process improvement.
- Maintain District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires.
- Complete projects and tasks as assigned by Branch Financial Manager and District Financial Manager.
Requirements
- High school diploma or equivalent required, degree preferred.
- Interpersonal and relationship building skills with an ability to collaborate with branch team members.
- Competent written and verbal communication skills.
- Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.
- Regular, predictable, full attendance is an essential function of the job.
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation and drug screening are required.
Skills
- Customer service
- Financial administrative experience
- Agile and quick learner
- Collaborative projects
- Continuous education
Location
- Specific location required
Work Type
- Full attendance
Experience Level
- 2 years+ experience in customer service financial administrative experience
Education Level
- High school diploma or equivalent
- Degree preferred
About the Company
- Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
- With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.
Equal Opportunity
- Penske is an Equal Opportunity Employer.