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About the Role

As a Salesforce Admin & Developer at UniQuest, you will play a vital hybrid role, contributing to the design, build, and operation of our Salesforce platform. You will gather requirements, shape solutions with a strong understanding of Salesforce architecture, and deliver them using declarative development and best practices. This role is central to UniQuest's platform and services, offering exposure to solution design and release management in a multi-org environment. You will also be responsible for day-to-day platform maintenance, including user management, support tickets, and data integrations.

Responsibilities

Gathering and refining requirements with internal stakeholders and translating them into well-designed, scalable Salesforce solutions
Contributing to solution design and basic architecture decisions, including data model and object relationships, security and sharing model, and automation strategy
Building declarative solutions using Flow (record-triggered, screen and scheduled), validation rules, formula fields, custom objects and fields, Lightning pages and Dynamic Forms, record types, approval processes and custom metadata
Migrating legacy automation (Workflow Rules and Process Builder) to Flow in line with Salesforce best practice
Configuring and supporting features across Sales Cloud, Service Cloud and Experience Cloud, such as Omni-Channel, Email-to-Case, Digital Engagement and CTI
Working alongside developers and managed service partners on changes that require Apex or Lightning Web Components, including reviewing and testing their work
Working with Salesforce metadata in VS Code using the Salesforce CLI, and managing changes through GitHub (branches, commits and pull requests)
Using CumulusCI to support sandbox and scratch org setup, dependency management and repeatable deployments
Supporting our release process across sandboxes and production, including deployment validation, testing and post-release checks
Using AI tools such as Claude to accelerate work such as metadata analysis, drafting Flows and formulas, writing test scenarios and producing documentation, while critically reviewing everything it produces
Preparing and maintaining technical and functional documentation, and helping to keep our platform standards up to date
All aspects of user and licence management, including new user setup/deactivation, roles, profiles, permission sets and permission set groups, public groups, OWD and sharing rules
Building, maintaining and troubleshooting form integrations using tools such as FormAssembly and Zapier
Supporting integrations and data flows through our ETL/integration platform (SnapLogic), including monitoring, first-line troubleshooting and escalation
Responding to support tickets from internal stakeholders, performing analysis, information gathering, troubleshooting, fixes and escalations while communicating via instant messaging platforms or virtual calls
Maintaining reports, dashboards and data quality, and carrying out routine data loads
Sharing Salesforce expertise with the team and supporting colleagues through advanced troubleshooting

Requirements

Strong Salesforce product knowledge and at least 2+ years’ hands-on Salesforce experience, covering both administration and declarative development (particularly Flow)
Salesforce Certified Administrator and/or Platform App Builder, or demonstrable proactive learning via Trailhead, training courses or personal projects
Inquisitive, analytical and resourceful
Self-driven with the ability to prioritise your own tasks across BAU and project work
Able to liaise with stakeholders at all levels and explain technical options in plain English
An excellent verbal and written communicator
Collaborative, supportive and responsive
Adept at performing technical and detail oriented tasks
Comfortable working without direct supervision
A quick and proactive learner
Solid experience delivering solutions with declarative tools such as Flow, Validation Rules, Formula Fields, Objects and Fields, Lightning Pages, Record Types, Permission Sets, Sharing, Approvals, Reports and Dashboards
A working understanding of core Salesforce architecture concepts, including data modelling, the security and sharing model, governor limits, and when to use declarative versus code-based solutions
Basic working knowledge of VS Code with the Salesforce CLI, Git/GitHub and CumulusCI
Comfortable using AI assistants such as Claude as part of everyday work, with the judgement to check and validate their output
Some experience building or supporting forms and integrations using tools such as FormAssembly or Zapier
Salesforce Platform Developer I, or the ability to read and understand Apex, SOQL and Lightning Web Components
Exposure to CI/CD pipelines (for example GitHub Actions), scratch orgs or unlocked packages
Familiarity with ETL/integration platforms such as SnapLogic, and with data loading tools
Experience with Service Cloud features such as Omni-Channel, Email-to-Case, Digital Engagement or CTI
Experience working in multi-org environments or on org consolidation and migration projects
Knowledge of Marketing Cloud
Previous experience in Higher Education, Recruitment or Admissions

Skills

Salesforce Administration
Declarative Development
Flow
Salesforce Certified Administrator
Platform App Builder
Trailhead
VS Code
Salesforce CLI
Git
GitHub
CumulusCI
AI Assistants (Claude)
FormAssembly
Zapier
Apex
SOQL
Lightning Web Components
CI/CD pipelines
GitHub Actions
Scratch Orgs
Unlocked Packages
SnapLogic
Service Cloud
Omni-Channel
Email-to-Case
Digital Engagement
CTI
Marketing Cloud

Location

Remote

Work Type

Full-time
Remote

Experience Level

2+ years hands-on Salesforce experience

Education Level

Salesforce Certified Administrator
Platform App Builder
Salesforce Platform Developer I

Benefits

25 days holiday
Time off between Christmas and New Year
Regular events (virtual and in-person)
Wellness and well-being support
Contribution to pension
Access to retail discounts
Subsidised Certifications
Peer mentoring
Other learning opportunities

About the Company

At UniQuest we deliver embedded, tech-enabled services and solutions across the student journey, defining a ‘new’ normal for customer service in higher education.
At Keystone, you will be working with passionate, professional and high-performance individuals. Together, we have grown successfully into more than 700 talented employees with sites that are recognized as the world's leading search engines for education. Ambition, drive and great ideas help us reach our goals – join us in the next step of your career!

Equal Opportunity

Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.