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About the Role
This role involves managing cash transactions with efficiency and accuracy, adhering to regulatory standards, and maintaining positive guest and employee relations within a dynamic environment.
Responsibilities
- Provide excellent customer service, exceeding expectations.
- Handle cash transactions, including foreign currency exchange.
- Monitor and report all discrepancies and suspicious cash activities.
- Redeem chips and gaming tickets for cash.
- Redeem cash for chip transactions.
- Verify and process machine fills, table fills, and credits.
- Process cash advance transactions.
- Process Sportsbook betting.
- Pay out Jackpots to Slot Attendants.
- Enter all AML transactions when the threshold is reached.
- Check I-Track to identify banned customers.
- Issue floats to other departments and reconcile closing floats.
- Transfer and store floats, keys, and record-keeping documents.
- Document and reconcile transactions, including bank deposits.
- Build strong working relationships with guests and employees.
- Follow all established policies and procedures.
- Perform NRT machine fills, including filling and dropping machines with cash cassettes and coins, which involves physical work such as pushing, pulling, and lifting.
- Reconcile NRT machines.
- Prepare and deliver money transfers.
- Count and balance the main bank.
- Verify money in the bank and at cashier windows.
- Prepare coin bags and fill NRT cassettes with money.
- Count slot buy and table buy money.
- Perform other duties as assigned.
Requirements
- Must adhere to the Alcohol and Gaming Commission of Ontario and other applicable laws and regulations.
- Assist in maintaining good public relations with guests and employees.
- Comply with safety and security standards of the corporation.
- Comply with pre-determined internal control procedures.
- Requires a high school diploma or a comparable combination of equivalent working experience and education.
- Requires one or more years of experience in the related field.
- Possess organizational, interpersonal, analytical, and communication skills.
- Require strong mathematical ability.
- Ability to work in a physically demanding area.
- Familiarity with a high-volume and fast-paced environment.
- Strong knowledge of cash, foreign currency, and other settlement types is required.
- Required Registration as a Category 2 Gaming Assistant through the AGCO.
Skills
- Organizational skills
- Interpersonal skills
- Analytical skills
- Communication skills
- Strong mathematical ability
- Cash handling
- Foreign currency exchange
- Customer service
Work Type
- Full-time
- Flexible schedule
- Evening shifts
- Weekend shifts
Experience Level
- One or more years of experience in the related field
Education Level
- High school diploma or equivalent
Salary/Compensations
- Minimum Rate (CAD $): 22.62
- Job Rate (CAD $): 28.28
- Maximum Salary (CAD $): 28.28