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About the Role

The Legal Transformation & Operations Manager will shape and deliver a transformation agenda to improve how legal work is managed, delivered, and measured. This role accelerates the Legal function's transformation through AI and technology deployment, smarter processes, knowledge management, and operational insight. The role holder will have autonomy and visibility to make a difference, working with a global legal team and building an enterprise network. They will connect Legal into wider enterprise initiatives and translate ideas into practical solutions.

Responsibilities

Own and deliver the Legal function’s AI and technology roadmap, focusing on measurable business outcomes, responsible adoption, and sustained usage.
Act as the Legal function’s lead practitioner to improve the use of Harvey, Microsoft Copilot, and relevant Microsoft 365 tools, identifying and implementing high-value use cases.
Design, build, test, and refine AI-enabled workflows for legal research, drafting, review, summarisation, knowledge retrieval, matter support, and internal self-service.
Create reusable prompt libraries, playbooks, guardrails, training materials, and practical guidance for AI use.
Work directly with users to understand pain points, prototype solutions, gather feedback, and embed improved ways of working.
Evaluate new legal technology and AI capabilities, develop business cases, and implementation plans.
Build and sustain a strong network of AI, technology, data, and transformation colleagues across the enterprise.
Track adoption, value, and lessons learned, using data and user insight to continuously improve the Legal technology portfolio.
Improve collaboration, document management, search, knowledge access, and reporting through better use of existing enterprise platforms.
Build or coordinate practical proofs of concept and move successful solutions into repeatable, governed processes.
Assess the current Legal operating model and create a prioritised, deliverable transformation roadmap.
Design and implement streamlined legal intake, triage, matter management, and workflow processes.
Simplify processes and remove unnecessary friction while maintaining appropriate legal, regulatory, and information governance controls.
Establish operational disciplines that improve consistency, scalability, and stakeholder experience across jurisdictions.
Create and maintain a practical legal knowledge framework covering precedents, playbooks, templates, guidance, and lessons learned.
Develop appropriate self-service resources for the business.
Represent the Legal function in relevant enterprise forums, pilots, and working groups.
Translate between lawyers, technologists, and business stakeholders, turning complex requirements into workable solutions.
Develop practical communications, demonstrations, training, and adoption plans that build confidence and change behaviour.

Requirements

A legal background, with strong experience in legal operations, legal technology, legal transformation, or digital transformation of a closely related discipline.
Demonstrable experience in implementing technology-enabled change, from problem definition and design through build, testing, rollout, and adoption.
Hands-on experience using or deploying generative AI, automation, knowledge, or workflow tools in a legal, professional services, or regulated environment.
Gravitas, judgement, and credibility to build and maintain relationships whilst influencing senior stakeholders, combined with the willingness and capability to undertake detailed delivery work personally.
Exceptional analytical and problem-solving skills.
Excellent verbal and written communication skills, including the ability to translate between legal, technical, and business audiences.
Strong project and product delivery skills, with the ability to manage multiple workstreams and move effectively between strategy and execution.
A practical, curious, and outcome-focused mindset, with sound judgement on responsible AI, risk, and governance.
Practical experience with Harvey, Microsoft Copilot, and relevant Microsoft 365 tools, or comparable platforms.
Experience supporting a multi-jurisdictional Legal function.
Experience developing AI use cases, prompt libraries, adoption programmes, and value measures.
Demonstrable experience establishing knowledge management, matter management, or legal self-service capabilities.
An established network across enterprise technology, AI, data, innovation, or transformation communities, or a demonstrated ability to build one quickly.
Relevant work rights.
Successful applicants must complete background screening before employment.

Skills

Legal operations
Legal technology
Legal transformation
Digital transformation
Technology-enabled change implementation
Generative AI
Automation
Knowledge management tools
Workflow tools
AI
Harvey
Microsoft Copilot
Microsoft 365
Analytical skills
Problem-solving skills
Verbal communication skills
Written communication skills
Project delivery
Product delivery
Responsible AI
Risk management
Governance
Prompt engineering
Prompt libraries
Adoption programmes
Value measurement
Knowledge management
Matter management
Legal self-service
Enterprise technology
Data analysis
Innovation
Transformation
Collaboration
Document management
Search functionality
Knowledge access
Reporting
Process design
Process improvement
Stakeholder management
Business case development
Implementation planning
User support
Prototyping
Feedback gathering
Change management
Communication
Demonstration
Training development

Location

London

Work Type

Hybrid

Experience Level

Senior
Hands-on

Benefits

26 days annual leave, plus a wellbeing day and a volunteer day
Bank holidays
Opportunity to buy up to 5 days’ extra annual leave each year
Parental leave
Gender Transition leave
Health, wellbeing and lifestyle rewards and discounts
Discounts on retail and socialising
Travel and technology discounts
Cycle2work scheme
Gym and fitness subscriptions
Car Salary Sacrifice scheme
Appreciate programme: Employee recognition
Company Pension Scheme
Life Assurance
Employee Assistance Programme
Talent Referral Programme
Medical insurance
Learning & Development opportunities
Self-paced learning
Access to LinkedIn Learning

About the Company

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely, and responsibly.
Through MUFG Retirement Solutions and MUFG Corporate Markets, they partner with global clients to provide robust, efficient, and scalable services, purpose-built solutions, and modern technology platforms.
As a member of MUFG, a global financial group, they help manage regulatory complexity, improve data management, and connect people with their assets.
Their Legal function provides legal advice and services, ensures compliance with financial regulations, manages regulatory filings, oversees litigation, and handles contracts, intellectual property, and financial transactions.
MUFG Pension & Market Services is building a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values.
They work collaboratively, supporting and valuing the talents and perspectives of their people, and promoting a flexible work environment where wellbeing is prioritized.
They believe diversity drives better client outcomes, improvement, and growth.

Equal Opportunity

We treat everyone fairly and equitably, regardless of diverse characteristics.