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About the Role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We are looking for an Operations professional with demonstrated experience in securities and brokerage as well as regulatory compliance related topics and who is excited to work at the intersection of regulation, technology, and finance. This is the UK first-line brokerage operations lead role, accountable for operational oversight, control execution, and service delivery across Robinhood UK brokerage processes, including outsourced and intercompany operational dependencies.

Responsibilities

Support the launch, improvement, and scaling of Robinhood UK operations, products, tools, and systems
Own first-line oversight of UK brokerage operations, including transaction reporting controls, transfer operations, outsourced service-provider oversight, and operational risk management.
Ensure all daily operations align with FCA CASS (Client Money & Asset) regulations and support the delivery of good customer outcomes under the FCA Consumer Duty.
Partner with Robinhood teams such as Brokerage Operations, Compliance, Risk, Customer Experience (CX), Finance, Product, Engineering and Vendor Management
Oversee and monitor the performance of operational business partners in line with the intercompany agreements and SLAs
Continuous process efficiency improvement - leveraging AI and data to improve operational processes and reduce operational risk
Responsible for maintaining operational Standard Operating Procedures and processes.
Partner with the Risk & Compliance team (2nd line) to review, implement and operate the required frameworks and controls to support regulatory requirements.
Lead incident response, root-cause analysis, control remediation, and operational readiness work for new launches and material process changes
Foster a culture of professionalism, high ethical standards, personal development, and regulatory compliance and promoting the core values and risk culture.

Requirements

Based in the United Kingdom with the ability to work in our London office at least 3 days a week.
Bachelor's degree or equivalent practical experience
6+ years of operational experience specialising in financial services
Passionate about financial services and fintech
Deep experience with UK brokerage operations, CASS rules, and tax wrappers (including ISA servicing, transfers, reconciliations, and exception handling).
Proactively identifying automation opportunities, and using data to prioritise process improvements and control uplift
Experience working across large projects with multiple work streams and coordinating cross functional teams
Experience managing outsourced operational partners and holding them to SLAs, controls, reconciliations, and service-quality standards
Exceptional attention to detail, collaborative mindset and strong problem-solving skills
Experience in applying data analysis to solve business problems
Excellent written and oral communication skills
Open minded, curious, knowledgeable, proactive and not being afraid of asking for help and offering help
Self-starter with ability to work independently and coordinate across multiple functional groups
Resourceful and adaptive in fast-paced, entrepreneurial environments
Chartered Institute for Securities & Investment certifications

Skills

Securities
Brokerage
Regulatory Compliance
FCA CASS
FCA Consumer Duty
AI
Data Analysis
Problem-solving
Communication

Location

London, United Kingdom

Work Type

Hybrid

Experience Level

6+ years

Education Level

Bachelor's degree or equivalent practical experience

Benefits

Challenging, high-impact work to grow your career
Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership
Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs
Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not
Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.
Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!
Exceptional office experience with catered meals, events, and comfortable workspaces.
Monthly commuter stipend to help offset in-office commuting costs

About the Company

Our mission is to democratize finance for all.
We are building an elite team, applying frontier technologies to the world’s biggest financial problems.
Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers.
We’re a high-performing, fast-moving team with ethics at the center of everything we do.
We’re thrilled to be expanding internationally this year as Robinhood is hiring world-class talent in the UK.
Our team of Hoodies in the UK will enable Robinhood to continue creating great financial products on our journey towards democratising finance for all.
As we transform the future of finance, we invite you to help us define our place in a global conversation.

Equal Opportunity

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best.