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About the Role
As a Staff Product Engineer, you will work directly inside our most strategic enterprise customers. You will build the software that makes their AI agents work in production, and be measured by the difference it makes for the customer. You will build the part of the solution that AMP does not cover yet for a given customer, such as the last connection into their systems or a capability the product does not have. You will lead the hardest engagements, run complex programs, and make architecture decisions. You will own production quality and security, grow the account, mentor other Product Engineers, and represent Parloa with senior technical stakeholders.
Responsibilities
- Lead the hardest engagements and run complex programmes with several workstreams.
- Make architecture decisions that span Parloa’s platform and several parts of the customer’s organization.
- Build integrations and capabilities that AMP does not cover yet, including systems of record, telephony and contact-center integrations, state management, data readiness, multi-agent orchestration and retrieval.
- Prototype quickly to decide whether an idea is worth pursuing before Parloa invests further.
- Own production quality and security, including evals, production readiness, observability, and incident playbooks for enterprise-scale traffic.
- Meet data handling standards for regulated customers, including PII, access control, and audit trails.
- Debug live issues, whether technical or caused by model behaviour.
- Drive account growth by identifying the second use case, the second business unit, or renewal opportunities.
- Set the delivery standard for other engineers on complex accounts.
- Flag features that would benefit all customers for inclusion in the core product.
- Mentor other Product Engineers.
- Participate in interviewing and hiring.
- Use AI effectively and set the standard for AI-assisted work validation before it reaches production.
- Represent Parloa with senior technical stakeholders, including principal engineers, architects, and security leaders.
- Engage with prospects to explain how the solution would work for them.
Requirements
- 8+ years of professional software development, delivering production systems end to end.
- 5+ years leading the design and architecture of large-scale production systems in customer-facing or enterprise environments, with a focus on reliability, scale and failure modes.
- Experience leading agentic, spec-driven development in production.
- A track record in long-term accounts or fast experiments.
- Experience as a mentor or tech lead, helping engineers become independent.
- Comfortable with ambiguity and with customers.
- Willingness to travel up to 25% to customer sites, depending on the engagement.
- Strong spoken and written communication skills in English.
Skills
- Fluent in TypeScript or Python, or able to get there quickly.
- Experience building or deploying an LLM-powered system used by real users in production.
- Hands-on experience with eval frameworks, agent tooling, RAG, prompt engineering or multi-agent orchestration.
- A founder or founding-engineer background.
- Forward-deployed, solutions engineering, product engineering or strategic-partner experience at an enterprise software or AI company.
- Voice or conversational AI, or contact center, telephony or CCaaS integration.
- Experience in regulated industries such as banking, insurance or telecom.
Location
- Customer sites (up to 25% travel)
Work Type
- Full-time
- Onsite (customer sites)
- Hybrid
Experience Level
- Staff
- 8+ years of professional software development
- 5+ years leading design and architecture
About the Company
- Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- Parloa is shaping the foundation of a new era in customer experience with agentic AI.
- Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.
- Companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI are deploying Parloa at scale.
- Parloa is committed to upholding the highest data protection standards for clients' and employees' data.
- All employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
- Parloa is an e-verify employer in the USA.
- Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital.
- Parloa aims to become the global category leader in enterprise-grade conversational AI.
Equal Opportunity
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.