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About the Role
The Catering & Sales Coordinator supports group sales, catering events, and marketing initiatives by coordinating client needs from inquiry through execution while supporting revenue generation, guest satisfaction, and operational excellence. This role serves as a liaison among clients, Sales, Banquets, Front Office, and operational departments to ensure seamless event planning, accurate documentation, and exceptional service delivery. This position combines event coordination, group sales support, administrative organization, and digital marketing support in a fast-paced full-service hotel environment.
Responsibilities
- Coordinate weddings, corporate meetings, social events, and group functions from planning through post-event follow-up
- Meet with clients to review event details, logistics, timelines, and service expectations
- Prepare banquet event orders (BEOs), group resumes, rooming lists, and event documentation
- Work closely with Banquets, Kitchen, Front Office, and third-party vendors to ensure flawless execution
- Conduct site visits, assist with event set-up oversight, and provide event-day coordination support
- Monitor event changes and ensure all departments receive timely communication
- Support menu planning, pricing, and event budgets while helping drive profitability
- Prepare proposals, contracts, agreements, and client correspondence
- Support group blocks, reservations coordination, and billing accuracy post-event
- Help manage accounts receivable follow-up and aging accounts
- Assist with lead generation efforts and maintain relationships with new and repeat clients
- Participate in sales calls, property tours, and promotional activities
- Support trade shows, community outreach, and networking events as needed
- Assist with hotel website, OTA content, and social media updates
- Support newsletters, promotions, digital campaigns, and content creation
- Help monitor social media engagement, guest inquiries, and online reputation channels
- Support marketing analysis, reporting, and KPI tracking related to business development efforts
Requirements
- 2+ years of hotel catering, sales support, event planning, or hospitality coordination experience preferred
- Full-service hotel experience strongly preferred
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and deadlines simultaneously
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) required
- Experience with hotel sales/catering systems preferred (Delphi, CI/TY, Visual Matrix, or similar)
- Knowledge of digital marketing or social media platforms a plus
Skills
- Customer Focus
- Organization & Follow Through
- Communication
- Relationship Building
- Problem Solving
- Time Management
- Revenue Mindset
- Attention to Detail
- Creativity & Initiative
Location
- Uniondale, NY
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- Bachelor’s degree in Hospitality, Marketing, or related field preferred