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About the Role

Lead from the front and act as a strong presence on the floor, ensuring an exceptional client journey through impeccable service, team inspiration, and seamless day-to-day operations. Uphold CHANEL’s standards of excellence in every client interaction. The role acts as a vital link between the boutique team and senior management, aligning daily performance with CHANEL’s strategic vision.

Responsibilities

Act as the bridge between the shopfloor and the senior management team.
Be a prominent figure on the floor, leading the team with a collaborative approach.
Report into the Assistant Managers and ultimately the Boutique Director, providing constant feedback, solving difficult scenarios, and celebrating successes.
Motivate and inspire the team to deliver the ultimate Chanel experience.
Coach the team to ensure and maintain the shopfloor to a luxury standard (VM, wrapping, replenishment).
Drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL to embed a culture of consistent learning, clienteling, and exceptional service.
Have a thorough understanding of all operational procedures and systems and support the FA team as appropriate.
Provide feedback to the Management team on department performance in terms of sales, merchandising, and action plans to elevate the client experience.
Create a thriving team environment and embed the best conditions for success.
Develop a positive culture of psychological safety and constant two-way communication.
Ensure a calm and professional atmosphere through leading by example and being present.
Be transformational by looking to the long term and creating the team of the future.
Make things beautiful – understanding luxury and CHANEL’s positioning within it.
Protect the brand for the long term.

Requirements

Great communication skills.
Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa.
Adaptability, fearless curiosity, ability to flex into different areas where required and embrace new challenges.
A calm and confident approach, with a strong sense of responsibility.
Organised and efficient with an attention to detail.
The ability to make decisions.
A talent for motivating others.
A passion for people management.
Energised by working in a vibrant, constantly changing environment with a different challenge every day.
Energised by motivating and inspiring your team with enthusiasm for luxury service.
Energised by working collaboratively with your team and the wider business.
Energised by encouraging development of your team.
Energised by coaching and mentoring.
Energised by ensuring best practice and client service standards are embedded in team culture.
Energised by relationship building – always looking to learn from and help the people around you.
Contribute to the on-going and companywide vision of sustainability.

Skills

Clienteling
CRM
VM
People Management
Communication
Diplomacy
Adaptability
Decision Making
Motivation
Coaching
Mentoring
Relationship Building
Sustainability

Location

Selfridges Accessories

Work Type

Permanent
Full-time

Benefits

Private Medical Insurance covering pre-existing medical conditions and ability to add family members
Online GP App with 24/7 appointments available within 24 hours
Cycle Scheme participation for a tax-exempt bike and/or accessories
Pension
Life Assurance
Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Employee Assistance Programmes and Other Support Lines
Multiple Platforms to support across Wellbeing
Arts & Culture Ticket Discounts across major London attractions
CHANEL Product Discounts
Employee Only Sales
Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

About the Company

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints.
From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.
Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women.

Equal Opportunity

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.