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About the Role

The Alterations Lead is responsible for ensuring high-quality alterations, an elevated client fitting experience, and transmitting CHANEL tailoring savoir-faire to the Atelier team. This role ensures every client receives a precise, personalized, and memorable Perfect Fit journey, strengthening client loyalty and the emotional connection between the client and the House.

Responsibilities

Act as the guardian of CHANEL Perfect Fit, ensuring every alteration respects the original style, proportions, and creative intent of the garment.
Conduct client fittings, including VIC fittings and exceptional contexts such as home, hotel, or remote sessions.
Handle delicate client situations with tact, diplomacy, and professionalism.
Partner with Fashion Advisors to create a seamless, elevated, and memorable fitting experience.
Strengthen client loyalty through excellence in service, care, and technical expertise.
Demonstrate strong tailoring expertise across standard and complex alterations, including tailored, high-end, and one-of-a-kind pieces.
Understand garment construction, fabrics, balance, proportions, and asymmetries to recommend the best alteration solutions.
Validate alteration decisions and finished work to ensure precision, quality, and consistency.
Transmit CHANEL techniques, gestures, and standards to the Tailors.
Train and coach the team on fittings, alterations, collection knowledge, and professional client posture.
Lead, support, and motivate the tailoring team in a collaborative and high-performing Atelier environment.
Organize daily priorities and allocate work according to each Tailor’s skills, capacity, and deadlines.
Partner with the Operations Manager on quarterly, mid-year, and annual development conversations.
Identify training needs and support individual development plans for each Tailor.
Provide regular feedback to encourage continuous improvement, technical excellence, and professional growth.
Coordinate all Atelier activities and ensure deadlines, quality standards, and client commitments are respected.
Manage the Atelier agenda, workload, and priorities during peak periods, launches, markdowns, and high-volume activity.
Monitor ACET dashboards, lead times, and alteration follow-ups to ensure accuracy and timely completion.
Ensure all team members are properly performing ACET steps.
Use digital alteration tools to support performance, data accuracy, and team alignment.
Proactively identify capacity risks, workload challenges, and opportunities to improve the Atelier organization.
Ensure all alterations follow CHANEL techniques, guidelines, procedures, and boutique standards.
Monitor RTW garment quality and escalate any non-compliant pieces, finishing issues, or recurring quality concerns.
Maintain a clean, organized, and secure alterations room in line with operational and asset protection standards.
Manage supplies, inventory, equipment maintenance, and repair needs for the Atelier.
Review and approve supply requests while ensuring alignment with Global guidelines.
Monitor Atelier performance through volume, lead time, quality, client experience, and workload balance.
Share relevant updates and performance insights with the Operations Manager and boutique leadership.
Collaborate with Boutique Managers and Fashion Advisors to support RTW sales, client loyalty, and exceptional service.
Lead or participate in alteration meetings, collection briefings, and boutique discussions ongoing.
Transmit and communicate Global Alteration guidelines in advance to the sales team.
Propose ideas to elevate the CHANEL tailoring experience and strengthen the CHANEL&moi client journey.

Requirements

Degree or strong background in sewing, tailoring, or alterations.
6-7 years proven experience in tailoring, ideally in luxury or high-end fashion.
Strong knowledge of garment construction, fabrics, and finishing.
Experience leading, coaching, or developing a team.
Excellent client communication and refined luxury posture.
Strong organization, rigor, sense of priorities, and accountability.
Comfortable using digital tools and reporting systems.
Fluent English, an additional language is an asset.

Skills

Tailoring
Alterations
Client Fitting
Team Leadership
Garment Construction
Fabric Knowledge
Quality Control
Client Communication
Digital Tools
Reporting Systems

Location

CHANEL Flagship Toronto Boutique (in Yorkville)

Work Type

Full-time
Permanent

Experience Level

6-7 years in tailoring
Experience leading, coaching, or developing a team

Education Level

Degree or strong background in sewing, tailoring, or alterations

Salary/Compensations

$80,000-85,000CAD annually + bonus

Benefits

Private medical and dental insurance
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Option to add family members to insurance
Strong company pension plan
Bonus program
Generous vacation days
Sick leave
CSR (volunteering) days
Day off for your birthday
Robust global parental leave policy
24/7 Employee Assistance Program (EAP) including counselling, legal support, wellness services, and financial guidance
Mentorship programs
Learning opportunities
Career advancement opportunities

About the Company

CHANEL is a world-renowned luxury brand committed to creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.

Equal Opportunity

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.