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About the Role

Serve as a key point of contact on campus, providing front-line support in the delivery of member services. Support student inquiries and engagement activities, delivering high-quality service across multiple channels. Work with the Campus Support Coordinator to ensure resolution of inquiries, adherence to service protocols, and a positive member experience.

Responsibilities

Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
Educate members on insurance, wellness, preferred providers, and other programs offered.
Educate members on enrolment, registration, and claims processes.
Support members with insurance or wellness related access or claim processes.
Document interactions accurately in CRM systems.
Escalate complex issues to the Campus Support Coordinator or appropriate department.
Participate in training and calibration sessions to maintain service quality.
Participate in events to promote awareness and engagement with benefit programs.
Respond to inquiries related to claims status and coverage.
Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

Requirements

Previous experience in benefits, insurance, customer service, client/member support, administration, or a related field is preferred.
Knowledge of group benefits, health and wellness programs, or insurance is considered an asset.
Strong customer service and relationship building skills.
Excellent verbal and written communication.
Strong organizational and time-management skills with the ability to manage multiple inquiries, priorities, and follow-ups in a fast-paced environment.
A collaborative and solutions-focused approach with the ability to work effectively with internal teams, partners, and campus stakeholders.
Strong problem-solving and critical thinking skills with the ability to resolve inquiries independently and escalate complex issues when appropriate.

Skills

Customer service
Relationship building
Verbal communication
Written communication
Organizational skills
Time-management skills
Problem-solving
Critical thinking
Contact centre solution
Customer relationship management
Internal teams communications tools
Office applications
Project tools
Ticketing systems

Location

Seneca College Newnham campus (Finch Ave. & Don Mills Rd.)

Work Type

In-person
3-month contract

Education Level

College diploma
Bachelor’s degree
Equivalent

Salary/Compensations

$17.95 per hour

About the Company

People Corporation is a national provider of benefits, retirement, wealth, wellness, and human resource solutions.
Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians.
We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

Equal Opportunity

We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported.
We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.