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Responsibilities
- Provide the highest levels of customer service to internal partners and external clients.
- Respond quickly, professionally, and clearly to all internal partners and external customers via all communication avenues.
- Demonstrate excellent time management, self-motivation, proactive planning, organizational savvy, and attention to detail.
- Maintain assigned accounts and develop new business for the hotel.
- Manage all aspects of pre-event, event, and post-event details, including room blocks, meeting space, concessions, group history, and event orders.
- Attend customer functions as needed.
- Collaborate with internal and external partners to forecast group rooms and F&B revenues and maximize released space and rooms to impact hotel revenues.
- Gain knowledge of hotel's food and beverage products, pricing, presentation, function space, and audio-visual capabilities.
- Consistently attain sales activity and individual revenue goals, including calls, tours, and appointments.
- Learn and utilize digital sales systems and conceptual sales processes, and understand hotel sales strategies to achieve goals.
- Participate in all necessary internal meetings, conference calls, reporting, planning, and training.
- Work collaboratively with a unified approach, fostering teamwork and embodying an entrepreneurial spirit to make the best decisions for the hotel.
- Own career development and advocate for training and job opportunities to enhance talents, skills, creativity, and personal/professional growth.
- Comply with company policies and procedures and carry out reasonable requests from management.
Requirements
- Minimum 2 years’ experience in catering sales, hotel convention services, banquet management, hotel sales, or culinary arts (or equivalent combination of education and experience).
- Strong communication, negotiation, and organizational skills.
- Ability to work a flexible schedule and thrive in a fast-paced environment.
- Guest-focused with attention to detail and a commitment to delivering outstanding service.
Skills
- Communication
- Negotiation
- Organization
- Time management
- Self-motivation
- Proactive planning
- Attention to detail
- Digital sales systems
- Conceptual sales processes
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
About the Company
- At Concord Hospitality, we invest in our associates through training and development at all levels.
- Our “Associate First” culture supports growth, balance, and diversity.
- Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer: “We Are Concord!”
Equal Opportunity
- We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.