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About the Role
As an inspirational leader with strong commercial acumen, you will deliver the most memorable and engaging in-store experience, bringing Experiential Retail to life. Championing our core values, you will play an integral part of the continued growth and expansion of the brand, whilst leading and developing your team, with growth always at the forefront.
Responsibilities
- Inspire and empower your team to truly Host from the Heart, guiding them to radiate warmth, be fully present, take ownership of every interaction and bring intention to the smallest moments.
- Create a space where every individual and customer feels genuinely seen, valued and cared for.
- Inspire, support and coach your team to truly flourish and grow in their roles by adopting a reverse leadership approach in order to cultivate high-performing and truly engaged teams.
- Deliver feedback on the shop floor, observing & delivering in the moment.
- Lead the way in ensuring strong numbers are achieved through inventory management, VM, store layouts and experiential retail.
- Ensure efficient and effective operational processes in your store to enhance productivity and customer satisfaction.
- Continuously optimise social and environmental impact from both large to small decisions, staying committed within your role to together growing a sustainable business.
- Build brand loyalty by promoting our CRM scheme, hosting events, and engaging with your local community.
Requirements
- A values champion and brand ambassador, you are the role model for your store team and our values resonate deeply with you.
- Experience as a Store Manager.
- Strong presence, high on influencing your energy is infectious and authentically inspires those around you.
- Ability to develop and mentor a high-performing team to create an environment fostered by learning, growth and development.
- Always looking for a better way to do things and are naturally curious in everything you do and every conversation you have.
Skills
- Commercial acumen
- Experiential Retail
- Team leadership
- Team development
- Coaching
- Communication
- Feedback delivery
- Inventory management
- Visual merchandising
- Store layout
- Operational processes
- Sustainability
- CRM
- Community engagement
Location
- Field based mainly across London
- Travel across stores
- Extended stays in multiple cities
- International travel optional
Work Type
- Full-time
Experience Level
- Store Manager experience
Salary/Compensations
- £40,000 + bonus & commission
Benefits
- Bonus
- Commission
About the Company
- We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience.
- We're a fast moving, values led team built on trust, ownership and growth.
- You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other.
- If you're adaptable, proactive, and energised by growth, you'll thrive here.
- Everything we do is guided by our values: Grow Together. Celebrate Each Other. Break All Boundaries.
- Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team.