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About the Role

We are a fast-growing cybersecurity startup looking for a Technical Account Manager to join our New York office. You will serve as the trusted technical advisor for our US customers, owning the post-sale journey from onboarding and deployment through long-term adoption and growth. You will collaborate with customers, our go-to-market team, and our R&D and Security Research teams in Tel Aviv.

Responsibilities

Own the post-sale technical relationship end-to-end, serving as the customer's primary technical point of contact.
Lead technical onboarding and implementation, including integrations with security tools, cloud infrastructure, and CI/CD pipelines.
Translate customer requirements into implementation plans, timelines, and clear success criteria.
Act as a trusted technical advisor, guiding customers on best practices for configuration, policy setup, and platform utilization.
Drive ongoing adoption and account health by identifying opportunities for expanded usage.
Run regular technical business reviews with customer security leaders to demonstrate value, surface risks, and align on roadmaps.
Serve as the customer's voice to R&D and Security Research teams, troubleshooting and escalating technical issues while maintaining ownership of the customer relationship.
Build and maintain documentation, runbooks, and reusable assets.
Partner closely with Sales, Solutions Engineering, Product, and R&D to support renewals and expansion, share customer feedback, and flag risks.
Track and report on time-to-value, adoption, and account health metrics.

Requirements

5+ years in a technical customer-facing role (e.g., Technical Account Manager, Technical CSM, Implementation Engineer, Solutions Engineer).
Experience in cybersecurity or enterprise SaaS is a plus.
Strong understanding of core security concepts (web application security, cloud security, AI/LLM security).
Hands-on experience with technical implementation: APIs, integrations, configuration, and troubleshooting in production environments.
Comfortable reading logs, working with APIs and webhooks, and holding in-depth technical conversations.
Excellent written and verbal communication skills, with confidence presenting to technical and executive audiences.
Comfortable working with a global team across time zones.
Strong project and account management skills, with the ability to manage multiple customers and prioritize effectively.
Customer-first mindset balancing technical depth with business context.
Comfortable working in a fast-paced, high-transparency startup environment.
Based in or able to commute to New York City.
Ability to travel to customer sites as needed.

Skills

APIs
Integrations
Configuration
Troubleshooting
Web application security
Cloud security
AI/LLM security
Reading logs
Webhooks
Project management
Account management
AWS
GCP
Azure
Docker
Kubernetes
Cybersecurity tools
Developer tools
DevSecOps
AI/ML-driven products

Location

New York City
Customer sites

Work Type

On-site
Hybrid

Experience Level

5+ years

About the Company

Fast-growing cybersecurity startup.
Redefining how organizations defend themselves.
Platform creates an AI driven Autonomous Attacker.
Founded a year and a half ago.
Raised Seed from CyberStarts and Series A from Lightspeed.
Offices in Tel Aviv and New York.
High transparency, low ego environment.
Exceptional individuals have autonomy to make a massive impact on a category defining product.