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About the Role
You will work in our emergency call center, serving as the first point of contact in emergency situations, primarily in road traffic. You will be responsible for answering calls, as well as recording and documenting necessary information. You will correspond with police and fire department control centers, providing relevant data for required rescue measures. You will support affected individuals until rescue services arrive.
Responsibilities
- Answering calls
- Recording and documenting necessary information
- Corresponding with police and fire department control centers
- Providing relevant data for rescue measures
- Supporting affected individuals until rescue services arrive
Requirements
- Customer-oriented, empathetic, strong communication skills, and responsible personality
- Independent, conscientious, structured, and service- and solution-oriented work style
- Enthusiasm for new technologies and customer service in the automotive sector
- Quick comprehension and proficient use of information technology
- Flexibility for 24/7 operations
- Native-level German language skills
- Good English language skills
Skills
- Customer service
- Communication
- Information technology
Location
- Berlin
Work Type
- 24/7
About the Company
- Bosch Service Solutions Magdeburg GmbH is part of Bosch, a global company focused on improving people's quality of life through technology in areas like Mobility Solutions, Consumer Goods, Industrial Technology, and Energy and Building Technology.